Customer Service Representative
American Furniture Warehouse, Gilbert, Arizona, United States, 85233
Job Description
Job Overview:
The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have.
The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring.
Compensation :
Starting at $19.00/hour and up!- Dependent on Experience
Pay Grade C: $17.71-32.89
At AFW we offer great perks like: weekly pay, benefits package (medical, dental, vision) and 401k matching!
Job Requirements Previous customer service or sales experience preferred Experience with Storis and Microsoft 365. Phone etiquette Ability to remain professional and have a positive attitude Has good communication skills and strong interpersonal skills Proactively manage changes in dealing with each customer Experience at working both independently and in a team-oriented, collaborative environment Strong Leadership abilities Time management and organizational skills Ability to follow directions and work independently Ability to have a flexible schedule and work all shifts, holidays, and weekends. Understands company values of accountability, honesty and safety for our customers Do it right the
1st
time. Job Expectations & Duties:
Answers inbound calls to assist with customer inquiries or issues. Identify and resolve issues and conflicts presented by customers. Provide the best quality service to our customers and community through team work. Other duties as assigned Physical Requirements
Long periods of sitting. Exposure to fluorescent lighting.
American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse - an Affirmative Action Employer M/F/D/V.
A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.
Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!
About Us
American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.
AFW is seeking highly motivated, energetic, hardworking candidates to join our team.
AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.
Job Overview:
The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have.
The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring.
Compensation :
Starting at $19.00/hour and up!- Dependent on Experience
Pay Grade C: $17.71-32.89
At AFW we offer great perks like: weekly pay, benefits package (medical, dental, vision) and 401k matching!
Job Requirements Previous customer service or sales experience preferred Experience with Storis and Microsoft 365. Phone etiquette Ability to remain professional and have a positive attitude Has good communication skills and strong interpersonal skills Proactively manage changes in dealing with each customer Experience at working both independently and in a team-oriented, collaborative environment Strong Leadership abilities Time management and organizational skills Ability to follow directions and work independently Ability to have a flexible schedule and work all shifts, holidays, and weekends. Understands company values of accountability, honesty and safety for our customers Do it right the
1st
time. Job Expectations & Duties:
Answers inbound calls to assist with customer inquiries or issues. Identify and resolve issues and conflicts presented by customers. Provide the best quality service to our customers and community through team work. Other duties as assigned Physical Requirements
Long periods of sitting. Exposure to fluorescent lighting.
American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse - an Affirmative Action Employer M/F/D/V.
A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.
Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!
About Us
American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.
AFW is seeking highly motivated, energetic, hardworking candidates to join our team.
AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.