Field Service Writer (PWR Gen-211) (1976)
Waukesha-Pearce Industries, Jentsch Acres, Texas, United States
Responsibilities
Answer phones calls and emails for multiple territories and provide excellent customer service by assisting customers who have service requests. Open work orders and verify customer account and payment methods. Assist with all office processes resulting in the closing and invoicing of work orders daily. Verify that opened jobs have been scheduled and dispatched and follow up with customers to ensure customer's expectations are met in a timely manner.
Answer customer requests for Field Service repairs and open work orders for dispatching a min. of 10-15 Field Service technicians
Follow-up with customers and technicians to make sure WPI is providing a superior service
Take calls for service from internal and external customers
Generate Work Orders for dispatching of technicians
Review/Invoice Work Orders upon job completion
Designated timekeeper for respective branch
Assist with all other office processes as directed by supervisor
Perform other duties as assigned
Qualifications
Minimum of 4 year(s) previous experience preferred
High School Diploma, G.E.D. or equivalent
Prefer bilingual (English/Spanish) speaking and writing skills
Knowledge, Skills, and Abilities
Must have ability to build and maintain good client relationships
Display strong written and oral communication skills
Detail oriented, good problem-solving skills, strong organizational skills
Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
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Answer phones calls and emails for multiple territories and provide excellent customer service by assisting customers who have service requests. Open work orders and verify customer account and payment methods. Assist with all office processes resulting in the closing and invoicing of work orders daily. Verify that opened jobs have been scheduled and dispatched and follow up with customers to ensure customer's expectations are met in a timely manner.
Answer customer requests for Field Service repairs and open work orders for dispatching a min. of 10-15 Field Service technicians
Follow-up with customers and technicians to make sure WPI is providing a superior service
Take calls for service from internal and external customers
Generate Work Orders for dispatching of technicians
Review/Invoice Work Orders upon job completion
Designated timekeeper for respective branch
Assist with all other office processes as directed by supervisor
Perform other duties as assigned
Qualifications
Minimum of 4 year(s) previous experience preferred
High School Diploma, G.E.D. or equivalent
Prefer bilingual (English/Spanish) speaking and writing skills
Knowledge, Skills, and Abilities
Must have ability to build and maintain good client relationships
Display strong written and oral communication skills
Detail oriented, good problem-solving skills, strong organizational skills
Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr