Freightliner location
Monday - Friday, 7 a.m. - 3:30 p.m.
Position Summary This position is responsible for greeting customers and answering service calls. Prepare customer quotes and communicate with customers. Complete all customer interactions professionally and courteously.
Benefits
Medical, Dental, Vision, Accident, and Critical Illness plans available
HSA (healthcare savings account) or FSA (flexible spending account) with employer match
401k with employer-match
Company-paid Short Term Disability policy
Company-paid Life Insurance policy
Paid Time Off
Paid sick time
Holiday pay
Boot voucher
Other Benefits
Wellness Program
Employee Assistance Program
Service awards
Company events/outings
Technician referral bonus
Event tickets
Catered events/lunches
Key Roles
Customer Service
Prepare estimates.
Assist Service Coordinator
Liaison between customer and shop/tech
Duties and Responsibilities
Greet customers, write up the customer’s issue with detailed failure information, answer incoming Service calls, schedule work, and open the Repair Order.
Prepare an estimate for the customer, obtain appropriate approval, and communicate it within the department with Asist, Uptime, etc.; update estimates and approvals as needed throughout the repair.
Keep the customer informed during the repair process.
Review completed ROs and post tech stories (edit as needed) to start the invoice process for the customer and assist with invoicing.
Assist the Service Coordinator in managing open ROs.
Assist in getting Customer purchase order numbers for invoices. Add Tasks as needed (RO maintenance in general).
Liaison between customer and shop/tech.
Assist with pick-up and delivery as needed.
Qualifications
High school education or its equivalent.
Excellent verbal and written communication skills.
Strong computer skills. Basic warranty knowledge is preferred.
Ability to multi-task and determine priorities.
Excellent customer service skills
Possess a valid Ohio driver’s license with the ability to be insured by the Company’s motor vehicle insurance carrier.
#J-18808-Ljbffr
Monday - Friday, 7 a.m. - 3:30 p.m.
Position Summary This position is responsible for greeting customers and answering service calls. Prepare customer quotes and communicate with customers. Complete all customer interactions professionally and courteously.
Benefits
Medical, Dental, Vision, Accident, and Critical Illness plans available
HSA (healthcare savings account) or FSA (flexible spending account) with employer match
401k with employer-match
Company-paid Short Term Disability policy
Company-paid Life Insurance policy
Paid Time Off
Paid sick time
Holiday pay
Boot voucher
Other Benefits
Wellness Program
Employee Assistance Program
Service awards
Company events/outings
Technician referral bonus
Event tickets
Catered events/lunches
Key Roles
Customer Service
Prepare estimates.
Assist Service Coordinator
Liaison between customer and shop/tech
Duties and Responsibilities
Greet customers, write up the customer’s issue with detailed failure information, answer incoming Service calls, schedule work, and open the Repair Order.
Prepare an estimate for the customer, obtain appropriate approval, and communicate it within the department with Asist, Uptime, etc.; update estimates and approvals as needed throughout the repair.
Keep the customer informed during the repair process.
Review completed ROs and post tech stories (edit as needed) to start the invoice process for the customer and assist with invoicing.
Assist the Service Coordinator in managing open ROs.
Assist in getting Customer purchase order numbers for invoices. Add Tasks as needed (RO maintenance in general).
Liaison between customer and shop/tech.
Assist with pick-up and delivery as needed.
Qualifications
High school education or its equivalent.
Excellent verbal and written communication skills.
Strong computer skills. Basic warranty knowledge is preferred.
Ability to multi-task and determine priorities.
Excellent customer service skills
Possess a valid Ohio driver’s license with the ability to be insured by the Company’s motor vehicle insurance carrier.
#J-18808-Ljbffr