Customer Service Representative
Moores Electrical and Mechanical Construction, Altavista, Virginia, United States, 24517
Customer Service Representative - Moore's Electrical & Mechanical
Location:
Altavista, VA
Pay:
$16-$18/hr
Company Overview Moore's Electrical & Mechanical is a 100% employee‑owned (ESOP) commercial and industrial services company serving Virginia and North Carolina since 1985. Our mission is to build people as well as buildings—doing all things with a servant's heart and leaving a positive, lasting impact. We envision employees saying Moore's is the best place they've ever worked, our customers receiving the best service they've ever had, and our communities being strengthened by our work. Our values—Execute, Protect, Improve, and Character—drive every job we do.
The Role The Customer Service Representative is responsible for responding to customer contacts for HVAC/R repairs and dispatching Service Technicians to the customer site. The Customer Service Representative is also responsible for creating work orders and submitting completed work orders to billing.
What You'll Do:
Receive service calls via phone, email, and customer websites
Input and monitor work order progress with consistent updates to the customer
Prioritize and dispatch technicians for service calls; review call history to avoid duplicate calls
Follow up on emergency overnight and weekend calls
Review completed work orders and submit to billing team
You Bring:
High School Diploma or GED
Strong computer skills including working knowledge of Microsoft Office, email, and internet usage
Excellent interpersonal and communication skills both written and verbal
Strong organizational and time management skills
Able to work individually with a teamwork mindset
Call center experience a plus
Benefits That Matter:
100% employee owned; earn stock and profit sharing bonuses
401(k) with company match
Health, dental, vision, short- and long-term disability, and life insurance
Supplemental medical insurance
Paternity and maternity leave
Paid vacation & holidays including a safety incentive plan to earn more PTO
Paid M‑Power volunteer hours to serve community
Career growth & training opportunities
See more at our website mooreselectric.com. Drug screenings and criminal background/motor vehicle record checks will be performed.
Moore's is an equal opportunity employer.
Drug screen and background checks will be performed. Moore's policy requires a clean drug screen (including marijuana) and approved criminal background check results in order to become a Moore's partner. Also, some roles require a clean driving record in order to drive a company vehicle.
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Altavista, VA
Pay:
$16-$18/hr
Company Overview Moore's Electrical & Mechanical is a 100% employee‑owned (ESOP) commercial and industrial services company serving Virginia and North Carolina since 1985. Our mission is to build people as well as buildings—doing all things with a servant's heart and leaving a positive, lasting impact. We envision employees saying Moore's is the best place they've ever worked, our customers receiving the best service they've ever had, and our communities being strengthened by our work. Our values—Execute, Protect, Improve, and Character—drive every job we do.
The Role The Customer Service Representative is responsible for responding to customer contacts for HVAC/R repairs and dispatching Service Technicians to the customer site. The Customer Service Representative is also responsible for creating work orders and submitting completed work orders to billing.
What You'll Do:
Receive service calls via phone, email, and customer websites
Input and monitor work order progress with consistent updates to the customer
Prioritize and dispatch technicians for service calls; review call history to avoid duplicate calls
Follow up on emergency overnight and weekend calls
Review completed work orders and submit to billing team
You Bring:
High School Diploma or GED
Strong computer skills including working knowledge of Microsoft Office, email, and internet usage
Excellent interpersonal and communication skills both written and verbal
Strong organizational and time management skills
Able to work individually with a teamwork mindset
Call center experience a plus
Benefits That Matter:
100% employee owned; earn stock and profit sharing bonuses
401(k) with company match
Health, dental, vision, short- and long-term disability, and life insurance
Supplemental medical insurance
Paternity and maternity leave
Paid vacation & holidays including a safety incentive plan to earn more PTO
Paid M‑Power volunteer hours to serve community
Career growth & training opportunities
See more at our website mooreselectric.com. Drug screenings and criminal background/motor vehicle record checks will be performed.
Moore's is an equal opportunity employer.
Drug screen and background checks will be performed. Moore's policy requires a clean drug screen (including marijuana) and approved criminal background check results in order to become a Moore's partner. Also, some roles require a clean driving record in order to drive a company vehicle.
#J-18808-Ljbffr