Client Service Representative
Full-Time | Onsite | Monday–Friday
We are seeking a professional, customer-focused Client Service Representative to join our growing team. This role is ideal for someone who enjoys helping clients, solving problems, and delivering a high level of service in a fast-paced environment. The Client Service Representative serves as a key point of contact, ensuring every client interaction is handled with professionalism, efficiency, and care.
Key Responsibilities
Respond to client inquiries via phone, email, and in person in a timely and professional manner
Identify client needs and recommend appropriate products or services
Resolve client concerns and complaints efficiently while maintaining a positive experience
Process orders, payments, refunds, and account updates accurately
Maintain detailed and accurate records of client communications and resolutions
Develop a strong understanding of company products and services to provide informed support
Collaborate with internal departments to resolve complex client issues
Communicate client feedback to leadership and other teams to improve service and operations
Qualifications
1–3 years of experience in customer service, client support, or a related role
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
High attention to detail and organizational skills
Proficiency in Microsoft Office and CRM systems
Ability to multitask and prioritize in a deadline-driven environment
Team-oriented mindset with a professional demeanor
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
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Key Responsibilities
Respond to client inquiries via phone, email, and in person in a timely and professional manner
Identify client needs and recommend appropriate products or services
Resolve client concerns and complaints efficiently while maintaining a positive experience
Process orders, payments, refunds, and account updates accurately
Maintain detailed and accurate records of client communications and resolutions
Develop a strong understanding of company products and services to provide informed support
Collaborate with internal departments to resolve complex client issues
Communicate client feedback to leadership and other teams to improve service and operations
Qualifications
1–3 years of experience in customer service, client support, or a related role
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
High attention to detail and organizational skills
Proficiency in Microsoft Office and CRM systems
Ability to multitask and prioritize in a deadline-driven environment
Team-oriented mindset with a professional demeanor
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
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