MS 365 - Collaboration Services and SharePoint Administration
Microsoft 365 - Collaboration Services and SharePoint
Responsibilities: • Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services • Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided • Provide support on Microsoft 365, including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention SharePoint Online & OneDrive including permission and access including guess access etc Microsoft Teams related troubleshooting and support for end users Hands on knowledge on SharePoint Server Patching, deployments, etc. • Co-ordinate with other teams appropriately to ensure speedy resolution of issues
Extensive SharePoint Knowledge: Understanding of SharePoint architecture, features, and functionalities. Microsoft 365 Expertise: Familiarity with other Microsoft 365 services, particularly Teams and OneDrive • Update the knowledge base and documentation of issues and solutions • Manage and Support Office 365 Mailboxes, Groups etc • Team and collaboration skills • Vendor Management and coordination
Technical Skills: Should have min of 3-4 years' experience working with a large client using Microsoft 365 Good analyzing and troubleshooting skills Sound understanding on Identity management, and application integration is required. Work experience in a Hybrid setup would be an added advantage
Process Skills: Must be open for 24x7 operations Incident Management + Change Management (Planning & Execution) Handling On - call Escalations Monitoring and maintaining SLA requirements for the tickets queue and management Process adherence & Security compliance KB preparation and review, Knowledge sharing & documentation Root cause analysis / Problem Management Should have good written and communication skills
Responsibilities: • Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services • Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided • Provide support on Microsoft 365, including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention SharePoint Online & OneDrive including permission and access including guess access etc Microsoft Teams related troubleshooting and support for end users Hands on knowledge on SharePoint Server Patching, deployments, etc. • Co-ordinate with other teams appropriately to ensure speedy resolution of issues
Extensive SharePoint Knowledge: Understanding of SharePoint architecture, features, and functionalities. Microsoft 365 Expertise: Familiarity with other Microsoft 365 services, particularly Teams and OneDrive • Update the knowledge base and documentation of issues and solutions • Manage and Support Office 365 Mailboxes, Groups etc • Team and collaboration skills • Vendor Management and coordination
Technical Skills: Should have min of 3-4 years' experience working with a large client using Microsoft 365 Good analyzing and troubleshooting skills Sound understanding on Identity management, and application integration is required. Work experience in a Hybrid setup would be an added advantage
Process Skills: Must be open for 24x7 operations Incident Management + Change Management (Planning & Execution) Handling On - call Escalations Monitoring and maintaining SLA requirements for the tickets queue and management Process adherence & Security compliance KB preparation and review, Knowledge sharing & documentation Root cause analysis / Problem Management Should have good written and communication skills