Entry Writer - Customs House Brokerage
Location:
Charlotte, NC 28273
Schedule:
Monday-Friday 8a-5p (in office)
About the Role
We're looking for a proactive and detail-driven
Entry Writer (CHB Delivery Associate)
to manage and execute import shipments from start to finish. You'll support a select group of client accounts, ensuring timely customs clearance and delivery while maintaining compliance and exceptional service standards.
Key Responsibilities
Manage all CHB operations for assigned customers Provide responsive customer service and resolve inquiries Process Customs entries and PGA documentation in full compliance with regulations Open and manage entry files, ensuring timely clearance with carriers and government agencies Coordinate delivery from airlines, ocean piers, and CFS to final destinations Track and trace inbound shipments Complete billing and generate required reports Upload all documentation and entry packages into the operating system Maintain and update customer SOPs Collaborate with internal teams to ensure smooth file processing Qualifications & Skills
Minimum 1 year of CHB experience Strong verbal and written communication skills Ability to drive issues to resolution with persistence Highly organized and detail-oriented, especially under pressure Team player with a collaborative mindset Skilled at multitasking in a fast-paced environment Proficiency in CargoWise and other relevant systems
Location:
Charlotte, NC 28273
Schedule:
Monday-Friday 8a-5p (in office)
About the Role
We're looking for a proactive and detail-driven
Entry Writer (CHB Delivery Associate)
to manage and execute import shipments from start to finish. You'll support a select group of client accounts, ensuring timely customs clearance and delivery while maintaining compliance and exceptional service standards.
Key Responsibilities
Manage all CHB operations for assigned customers Provide responsive customer service and resolve inquiries Process Customs entries and PGA documentation in full compliance with regulations Open and manage entry files, ensuring timely clearance with carriers and government agencies Coordinate delivery from airlines, ocean piers, and CFS to final destinations Track and trace inbound shipments Complete billing and generate required reports Upload all documentation and entry packages into the operating system Maintain and update customer SOPs Collaborate with internal teams to ensure smooth file processing Qualifications & Skills
Minimum 1 year of CHB experience Strong verbal and written communication skills Ability to drive issues to resolution with persistence Highly organized and detail-oriented, especially under pressure Team player with a collaborative mindset Skilled at multitasking in a fast-paced environment Proficiency in CargoWise and other relevant systems