Job Opportunity at DriveTime Family of Brands
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. Responsibilities of the job include collecting past due payments and negotiating payment plans while maintaining positive relationships with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals. Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days). Educate, negotiate with, and build relationships with customers to influence them to make needed payments. Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact. Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership. Contact, or attempt contact with, customers who are delinquent. Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, oversee all overdue accounts with help of automated systems and computers. Assist customers with debt repayment plans; including modifications and deferments, listen to customer's story and determine if debt can be collected. Utilize computer systems to handle skip tracing. Maintain positive working relationships with the Loan Servicing team. Knowledge, skills and abilities include staying within Fair Debt Collections Practice Act guidelines on all communication with customers. Retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc. Practice strict discretion when dealing with sensitive customer and account information. Negotiate with customers, be familiar with and provide all applicable options and services available to them. Stay calm during escalated calls and treat all customers respectfully and with empathy. Meet monthly Collection, Call Time, and Quality Assurance Goals. Requirements include a high school diploma or GED, 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations. Contact center experience in the financial services industry preferred. Ability to pass a drug test and background check. Perks include medical, dental, and vision insurance, 401(K), company paid life insurance policy, short and long-term disability coverage. Growth opportunities, tuition reimbursement, wellness program, competitive pay, game room, in-house gym, social events, company outings, personal rewards, amazing prizes, paid time off. DriveTime Family of Brands is Great Place to Work Certified! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
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DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. Responsibilities of the job include collecting past due payments and negotiating payment plans while maintaining positive relationships with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals. Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days). Educate, negotiate with, and build relationships with customers to influence them to make needed payments. Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact. Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership. Contact, or attempt contact with, customers who are delinquent. Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, oversee all overdue accounts with help of automated systems and computers. Assist customers with debt repayment plans; including modifications and deferments, listen to customer's story and determine if debt can be collected. Utilize computer systems to handle skip tracing. Maintain positive working relationships with the Loan Servicing team. Knowledge, skills and abilities include staying within Fair Debt Collections Practice Act guidelines on all communication with customers. Retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc. Practice strict discretion when dealing with sensitive customer and account information. Negotiate with customers, be familiar with and provide all applicable options and services available to them. Stay calm during escalated calls and treat all customers respectfully and with empathy. Meet monthly Collection, Call Time, and Quality Assurance Goals. Requirements include a high school diploma or GED, 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations. Contact center experience in the financial services industry preferred. Ability to pass a drug test and background check. Perks include medical, dental, and vision insurance, 401(K), company paid life insurance policy, short and long-term disability coverage. Growth opportunities, tuition reimbursement, wellness program, competitive pay, game room, in-house gym, social events, company outings, personal rewards, amazing prizes, paid time off. DriveTime Family of Brands is Great Place to Work Certified! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
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