Bilingual Relationship Banker - Chestnut Street Branch - (English/Spanish)
ESL Federal Credit Union, Rochester, New York, United States
Schedule
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.
Hours 40 hours per week.
Comprehensive Benefits ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan $22.02 per hour + 10% premium for bilingual positions. In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose of Position This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.
Accountabilities Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:
Net Promoter Score target
Employee Satisfaction target
Satisfactory audits
Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Engage in supporting the key building blocks to ESL’s success including:
Embracing the philosophy that "my success as an individual is not placed ahead of the success of the team or the customer"
Modeling ESL’s core values
Engaging in continuous self-development
Supporting the VolunCare Program
Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools
Qualifications
One year in sales/service in the financial services or comparable industry
High School diploma or High School equivalency diploma required
Bilingual English/Spanish speaking proficiency required
Strong communication, problem solving and decision making abilities
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applicationsUnderstanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role
Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL.
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
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Hours 40 hours per week.
Comprehensive Benefits ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan $22.02 per hour + 10% premium for bilingual positions. In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose of Position This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.
Accountabilities Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:
Net Promoter Score target
Employee Satisfaction target
Satisfactory audits
Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Engage in supporting the key building blocks to ESL’s success including:
Embracing the philosophy that "my success as an individual is not placed ahead of the success of the team or the customer"
Modeling ESL’s core values
Engaging in continuous self-development
Supporting the VolunCare Program
Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools
Qualifications
One year in sales/service in the financial services or comparable industry
High School diploma or High School equivalency diploma required
Bilingual English/Spanish speaking proficiency required
Strong communication, problem solving and decision making abilities
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applicationsUnderstanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role
Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL.
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
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