Established Over 70 Years Ago, We Are Two Of The Largest Taft-Hartley Trust Funds In The United States. With Over $50 Billion In Assets And $7 Billion In Benefits Paid Each Year, We Provide Critical Health Insurance And Lifetime Retirement Benefit Services To Nearly One Million Teamster Participants And Family Members. At Central States/TeamCare We Jointly Administer Two Trusted Organizations:
Central States Southeast and Southwest Areas Health and Welfare Fund was founded in 1950 and was one of the first non-profit labor health funds in the United States. Since 2014, the Fund has done business under the tradename TeamCare. Today TeamCare covers the lives of 550,000 members, from 1,100 different employers, making it the largest labor healthcare fund in the
country.
Central States Southeast and Southwest Areas Pension Fund was founded in 1955 and has blazed a trail to retirement security. Paying over $90 billion in lifetime pension benefits for 690,000 retirees and beneficiaries to-date and has revolutionized the pension world of American workers.
Position Summary The successful candidate will identify, research, process, resolve and respond to customer inquiries. Benefits Specialist will advise, explain and provide information to customers in accordance with TeamCare and Pension benefit plans.
Key Responsibilities
Responds to inquiries regarding TeamCare and Pension benefits, policies and procedures
Determines the nature of the inquiry to provide accurate and concise answers
Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics
Complies with all HIPAA and Fund guidelines to confirm identity of customer prior to the release of information and updates member indicative information as needed
Uses soft skills in all situations and especially to diffuse potentially escalated customers
Meets minimum production standards per the collective bargaining agreement
Adheres to quality assurance program guidelines set by Management
Efficiently manages time to achieve individual and department goals
Works within a restricted flex time environment that is based on shift bidding and seniority
Routes customer requests to other areas for handling as needed
Assists with member address updates
Performs customer callbacks as needed
Handles assigned LO workflows timely
Qualifications
Customer Service experience
Excellent oral and written communication skills
Team player who is able to work effectively in a team environment
Independent problem-solving skills for first call resolution
Reliable and conscientious; strong work ethic and professionalism
Active listener with the ability to adapt to caller persona and adjust approach/explanations accordingly
Ability to effectively navigate a Windows environment and utilize multiple monitors
Health and/or Pension industry or related industry knowledge a plus
Able to understand, adapt and comprehend a changing environment
Although not required, bilingual (English/Spanish Speaking) a plus
Meets minimum production standards per the collective bargaining agreement
High school diploma or GED required, college degree or equivalent work experience a plus
Compensation Hourly Salary: $35.82
We’re Proud To Offer One Of The Most Competitive Total Rewards Packages In The Nonprofit And Benefits Administration Sectors, Including:
100% company-paid family insurance benefits including health, dental, RX & vision
(comprehensive coverage with low deductibles)
100% company-funded pension plan (at no cost to the employee)
Health care and dependent care Flexible Spending Accounts (FSAs)
401(k) retirement plan with company match
Paid vacation and PTO days
Flexible start times & hybrid work-from-home schedule
Lunch stipend for onsite café
Please note that, though uncommon, the benefits described above are subject to change at the company’s discretion.
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Central States Southeast and Southwest Areas Health and Welfare Fund was founded in 1950 and was one of the first non-profit labor health funds in the United States. Since 2014, the Fund has done business under the tradename TeamCare. Today TeamCare covers the lives of 550,000 members, from 1,100 different employers, making it the largest labor healthcare fund in the
country.
Central States Southeast and Southwest Areas Pension Fund was founded in 1955 and has blazed a trail to retirement security. Paying over $90 billion in lifetime pension benefits for 690,000 retirees and beneficiaries to-date and has revolutionized the pension world of American workers.
Position Summary The successful candidate will identify, research, process, resolve and respond to customer inquiries. Benefits Specialist will advise, explain and provide information to customers in accordance with TeamCare and Pension benefit plans.
Key Responsibilities
Responds to inquiries regarding TeamCare and Pension benefits, policies and procedures
Determines the nature of the inquiry to provide accurate and concise answers
Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics
Complies with all HIPAA and Fund guidelines to confirm identity of customer prior to the release of information and updates member indicative information as needed
Uses soft skills in all situations and especially to diffuse potentially escalated customers
Meets minimum production standards per the collective bargaining agreement
Adheres to quality assurance program guidelines set by Management
Efficiently manages time to achieve individual and department goals
Works within a restricted flex time environment that is based on shift bidding and seniority
Routes customer requests to other areas for handling as needed
Assists with member address updates
Performs customer callbacks as needed
Handles assigned LO workflows timely
Qualifications
Customer Service experience
Excellent oral and written communication skills
Team player who is able to work effectively in a team environment
Independent problem-solving skills for first call resolution
Reliable and conscientious; strong work ethic and professionalism
Active listener with the ability to adapt to caller persona and adjust approach/explanations accordingly
Ability to effectively navigate a Windows environment and utilize multiple monitors
Health and/or Pension industry or related industry knowledge a plus
Able to understand, adapt and comprehend a changing environment
Although not required, bilingual (English/Spanish Speaking) a plus
Meets minimum production standards per the collective bargaining agreement
High school diploma or GED required, college degree or equivalent work experience a plus
Compensation Hourly Salary: $35.82
We’re Proud To Offer One Of The Most Competitive Total Rewards Packages In The Nonprofit And Benefits Administration Sectors, Including:
100% company-paid family insurance benefits including health, dental, RX & vision
(comprehensive coverage with low deductibles)
100% company-funded pension plan (at no cost to the employee)
Health care and dependent care Flexible Spending Accounts (FSAs)
401(k) retirement plan with company match
Paid vacation and PTO days
Flexible start times & hybrid work-from-home schedule
Lunch stipend for onsite café
Please note that, though uncommon, the benefits described above are subject to change at the company’s discretion.
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr