Director, Franchise Consultant
The Learning Experience, Deerfield Beach, Florida, United States, 33441
Responsive recruiter
Benefits
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Fully onsite in Deerfield Beach, FL
This is a high-impact, franchise-facing role responsible for owning franchisee communication, site matching support, and cross-functional coordination from agreement signing through center opening. The Director, Franchise Engagement acts as the central point of contact between franchisees and internal Real Estate, Development, Construction, Operations, Legal, and Finance teams—keeping projects moving and franchisees confident throughout long development timelines.
This role is ideal for someone who thrives in high-volume communication, structured execution, and complex pipelines. You’ll balance relationship management with disciplined tracking, clear updates, and operational follow-through.
Key Responsibilities Franchisee Communication & Engagement
Serve as the primary point of contact for franchisees throughout the development lifecycle
Manage a high volume of emails and scheduled calls with timely, accurate updates
Communicate site availability, development milestones, timelines, and next steps
Guide franchisees through site evaluation, demos, and selection decisions
Align site opportunities with franchisee goals and market preferences
Site Matching & Development Coordination
Coordinate site matching and unmatching requests across internal teams
Manage franchisee communication related to refunds, requirements, and timelines
Track site and pre-construction milestones and relay broker and development updates
Pipeline Tracking & Sales Support
Maintain internal development and site tracking tools
Monitor pipeline movement and identify risks or bottlenecks earlyReview franchisee-submitted sites and coordinate evaluations with brokers or internal partners
Onboarding & Systems Management
Conduct initial franchisee onboarding and system setup
Maintain accurate franchisee records, notes, and communication logs
Coordinate handoffs to the New Center Opening (NCO) team
Track center transitions and development status for internal visibility
Cross-Functional Collaboration & Process Improvement
Partner closely with Real Estate, Construction, Operations, Marketing, Legal, and Finance
Align franchisee communications to real internal timelines
Identify opportunities to improve workflows, tools, and franchisee experience
Success Looks Like
Franchisees feel informed, supported, and confident throughout development
Internal teams have clear visibility into site status and pipeline movement
Risks and delays are identified early and escalated appropriately
Development projects move forward with fewer surprises
Qualifications
Bachelor’s degree in Business, Real Estate, Project Management, or related field
7+ years of experience in franchise development, real estate, project management, or client-facing roles
Experience in franchise, multi-unit, retail, or hospitality environments preferred
Proven ability to manage high-volume stakeholder communication
Strong organizational skills with experience using CRM or project management tools (Monday.com preferred)
Comfortable navigating complex workflows and sensitive franchisee conversations
Core Skills
Franchisee relationship management
Cross-functional coordination
Pipeline and process management
Clear written and verbal communication
Expectation setting and conflict management
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Benefits
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Fully onsite in Deerfield Beach, FL
This is a high-impact, franchise-facing role responsible for owning franchisee communication, site matching support, and cross-functional coordination from agreement signing through center opening. The Director, Franchise Engagement acts as the central point of contact between franchisees and internal Real Estate, Development, Construction, Operations, Legal, and Finance teams—keeping projects moving and franchisees confident throughout long development timelines.
This role is ideal for someone who thrives in high-volume communication, structured execution, and complex pipelines. You’ll balance relationship management with disciplined tracking, clear updates, and operational follow-through.
Key Responsibilities Franchisee Communication & Engagement
Serve as the primary point of contact for franchisees throughout the development lifecycle
Manage a high volume of emails and scheduled calls with timely, accurate updates
Communicate site availability, development milestones, timelines, and next steps
Guide franchisees through site evaluation, demos, and selection decisions
Align site opportunities with franchisee goals and market preferences
Site Matching & Development Coordination
Coordinate site matching and unmatching requests across internal teams
Manage franchisee communication related to refunds, requirements, and timelines
Track site and pre-construction milestones and relay broker and development updates
Pipeline Tracking & Sales Support
Maintain internal development and site tracking tools
Monitor pipeline movement and identify risks or bottlenecks earlyReview franchisee-submitted sites and coordinate evaluations with brokers or internal partners
Onboarding & Systems Management
Conduct initial franchisee onboarding and system setup
Maintain accurate franchisee records, notes, and communication logs
Coordinate handoffs to the New Center Opening (NCO) team
Track center transitions and development status for internal visibility
Cross-Functional Collaboration & Process Improvement
Partner closely with Real Estate, Construction, Operations, Marketing, Legal, and Finance
Align franchisee communications to real internal timelines
Identify opportunities to improve workflows, tools, and franchisee experience
Success Looks Like
Franchisees feel informed, supported, and confident throughout development
Internal teams have clear visibility into site status and pipeline movement
Risks and delays are identified early and escalated appropriately
Development projects move forward with fewer surprises
Qualifications
Bachelor’s degree in Business, Real Estate, Project Management, or related field
7+ years of experience in franchise development, real estate, project management, or client-facing roles
Experience in franchise, multi-unit, retail, or hospitality environments preferred
Proven ability to manage high-volume stakeholder communication
Strong organizational skills with experience using CRM or project management tools (Monday.com preferred)
Comfortable navigating complex workflows and sensitive franchisee conversations
Core Skills
Franchisee relationship management
Cross-functional coordination
Pipeline and process management
Clear written and verbal communication
Expectation setting and conflict management
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