Payments Client Services Analyst (Merchant & Partner Support)
Tekcard Payments, Lyndhurst, New Jersey, us, 07071
About Tekcard Payments
Compensation:
$50,000–$70,000 (based on experience)
Location:
Lyndhurst, NJ (in-office preferred; flexibility may be available depending on fit)
Type:
Full-time
Tekcard Payments is a payment processing and technology company supporting merchants nationwide and a growing ISO/partner channel. We run a fast-paced operation where
everyone wears multiple hats
and client experience matters.
The Role (Not Generic “Customer Service”) We’re hiring a
Payments Client Services Analyst
to support merchants and partners across day-to-day servicing, onboarding coordination, and light operations tasks. This is a
B2B, finance-operations style support role —ideal for someone coming from banking, accounting support, fintech, merchant services, or other detail-driven client operations.
You will handle merchant requests, coordinate with internal teams (Underwriting/Risk/Tech/Accounting), and keep accounts moving. You may also support our
Premier ISO/Partner channel
with status updates, documentation requests, and basic system tasks.
What You’ll Do
Merchant Support (B2B):
Handle inbound merchant questions via phone/email/ticketing—funding/deposit questions, batching, statements, charge schedules, and general account support.
Partner / ISO Channel Support:
Assist partners with onboarding status, missing items, and basic platform/process questions (with clear escalation paths).
Light Operations / Account Maintenance:
Update merchant profiles (bank updates, ownership changes, contact changes), help key/confirm data in internal systems, and ensure clean documentation.
Issue Triage + Escalation:
Identify what’s a client education issue vs. a technical issue vs. a risk/underwriting issue; elevate with clean notes and supporting details.
Chargeback/Dispute Assistance:
Guide merchants on dispute documentation and timelines; route cases appropriately.
Documentation & Case Notes:
Maintain accurate notes, checklists, and follow-ups so nothing falls through the cracks.
You’re a Strong Fit If You…
Communicate clearly and professionally (written + verbal).
Are organized and
comfortable working multiple queues
at once.
Like structured work: checklists, documentation, clean notes, follow-ups.
Can learn systems quickly (CRM/ticketing, portals, spreadsheets).
Can stay calm when a merchant is stressed about money/timing.
Relevant Backgrounds That Translate Well We’re intentionally trying to avoid “retail-only customer service.” Strong backgrounds include:
Bank branch operations, deposit ops, treasury support, ACH support
Accounts receivable / billing support / client accounting support
Mortgage servicing support / loan operations / escrow processing
Merchant services support, fintech support, payment operations
B2B customer support where accuracy + documentation mattered
Requirements
1–3+ years in a client-facing operations role (banking, fintech, accounting support, merchant services, etc.)
Strong attention to detail and comfort with systems + Excel/Google Sheets
Ability to handle sensitive information with professionalism and discretion
Nice to Have
Payments/merchant services exposure (funding, batching, statements, chargebacks)
Experience supporting partners/agents/ISOs (B2B channel support)
Familiarity with onboarding workflows and verification steps
Equal Opportunity Employer:
Tekcard Payments is an equal opportunity employer.
#J-18808-Ljbffr
$50,000–$70,000 (based on experience)
Location:
Lyndhurst, NJ (in-office preferred; flexibility may be available depending on fit)
Type:
Full-time
Tekcard Payments is a payment processing and technology company supporting merchants nationwide and a growing ISO/partner channel. We run a fast-paced operation where
everyone wears multiple hats
and client experience matters.
The Role (Not Generic “Customer Service”) We’re hiring a
Payments Client Services Analyst
to support merchants and partners across day-to-day servicing, onboarding coordination, and light operations tasks. This is a
B2B, finance-operations style support role —ideal for someone coming from banking, accounting support, fintech, merchant services, or other detail-driven client operations.
You will handle merchant requests, coordinate with internal teams (Underwriting/Risk/Tech/Accounting), and keep accounts moving. You may also support our
Premier ISO/Partner channel
with status updates, documentation requests, and basic system tasks.
What You’ll Do
Merchant Support (B2B):
Handle inbound merchant questions via phone/email/ticketing—funding/deposit questions, batching, statements, charge schedules, and general account support.
Partner / ISO Channel Support:
Assist partners with onboarding status, missing items, and basic platform/process questions (with clear escalation paths).
Light Operations / Account Maintenance:
Update merchant profiles (bank updates, ownership changes, contact changes), help key/confirm data in internal systems, and ensure clean documentation.
Issue Triage + Escalation:
Identify what’s a client education issue vs. a technical issue vs. a risk/underwriting issue; elevate with clean notes and supporting details.
Chargeback/Dispute Assistance:
Guide merchants on dispute documentation and timelines; route cases appropriately.
Documentation & Case Notes:
Maintain accurate notes, checklists, and follow-ups so nothing falls through the cracks.
You’re a Strong Fit If You…
Communicate clearly and professionally (written + verbal).
Are organized and
comfortable working multiple queues
at once.
Like structured work: checklists, documentation, clean notes, follow-ups.
Can learn systems quickly (CRM/ticketing, portals, spreadsheets).
Can stay calm when a merchant is stressed about money/timing.
Relevant Backgrounds That Translate Well We’re intentionally trying to avoid “retail-only customer service.” Strong backgrounds include:
Bank branch operations, deposit ops, treasury support, ACH support
Accounts receivable / billing support / client accounting support
Mortgage servicing support / loan operations / escrow processing
Merchant services support, fintech support, payment operations
B2B customer support where accuracy + documentation mattered
Requirements
1–3+ years in a client-facing operations role (banking, fintech, accounting support, merchant services, etc.)
Strong attention to detail and comfort with systems + Excel/Google Sheets
Ability to handle sensitive information with professionalism and discretion
Nice to Have
Payments/merchant services exposure (funding, batching, statements, chargebacks)
Experience supporting partners/agents/ISOs (B2B channel support)
Familiarity with onboarding workflows and verification steps
Equal Opportunity Employer:
Tekcard Payments is an equal opportunity employer.
#J-18808-Ljbffr