Job Overview
We are looking for a Sales Advisor to provide excellent customer service, guide customers through our store and OMNI experience, actively sell our products, support garment refill & care, presentation, and maintain a clean sales floor and back of house. You will use your fashion and product knowledge to give customers the information they need for the best experience and work closely with the store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available.
Engage in conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with store management.
Complete the garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Maintain a clean and tidy sales floor and back of house (including stockrooms).
Support garment presentation and maintain attractive merchandise displays following visual & commercial guidelines.
Replenish stock and keep good levels on the sales floor.
Use in-store OMNI services and tech tools such as Instore Care App, Click & Collect, Smart Store.
Assist with opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to role and responsibilities.
General Information
Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers.
Use product & fashion knowledge to share relevant information to customers.
Retain and share service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with colleagues to learn, develop & support each other.
Participate in relevant onboarding, introduction, trainings and courses relevant for your role and future development.
Qualifications
Passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment that you can apply to your role.
Experience in customer service in fashion, retail or other service‑related industries.
Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities worldwide. Employees receive a staff discount card usable on all our H&M Group brands in stores and online, and are included in our H&M Incentive Program (HIP). Local markets offer competitive perks and benefits that may differ by employment type and country.
Job Status & Compensation Hourly, Non‑Exempt
Compensation: Sales Associates Pay Rate $14.00 per hour
EEOC & Accommodations EEOC Code: SLS
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Inclusion & Diversity H&M is a part of H&M Group. We’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. All diversity dimensions are considered in our recruitment process.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
Maki Assessment Tool We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. It uses an AI-created avatar to present you with multiple-choice questions. Your score is one factor the hiring team considers. The assessment is optional. You may request an alternative method by contacting recruitment_support@hm.com. We do not sell the information captured in the questionnaire and do not use personal information to train AI models.
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A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available.
Engage in conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with store management.
Complete the garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Maintain a clean and tidy sales floor and back of house (including stockrooms).
Support garment presentation and maintain attractive merchandise displays following visual & commercial guidelines.
Replenish stock and keep good levels on the sales floor.
Use in-store OMNI services and tech tools such as Instore Care App, Click & Collect, Smart Store.
Assist with opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to role and responsibilities.
General Information
Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers.
Use product & fashion knowledge to share relevant information to customers.
Retain and share service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with colleagues to learn, develop & support each other.
Participate in relevant onboarding, introduction, trainings and courses relevant for your role and future development.
Qualifications
Passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment that you can apply to your role.
Experience in customer service in fashion, retail or other service‑related industries.
Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities worldwide. Employees receive a staff discount card usable on all our H&M Group brands in stores and online, and are included in our H&M Incentive Program (HIP). Local markets offer competitive perks and benefits that may differ by employment type and country.
Job Status & Compensation Hourly, Non‑Exempt
Compensation: Sales Associates Pay Rate $14.00 per hour
EEOC & Accommodations EEOC Code: SLS
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Inclusion & Diversity H&M is a part of H&M Group. We’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. All diversity dimensions are considered in our recruitment process.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
Maki Assessment Tool We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. It uses an AI-created avatar to present you with multiple-choice questions. Your score is one factor the hiring team considers. The assessment is optional. You may request an alternative method by contacting recruitment_support@hm.com. We do not sell the information captured in the questionnaire and do not use personal information to train AI models.
#J-18808-Ljbffr