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Associate Demo Presale Specialist

JAGGAER, Durham, North Carolina, United States, 27703

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Overview JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products – ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com.

The Associate Demo Presales Specialist is part of JAGGAER’s Presales Talent Hub, designed as a strategic talent hub to scale presales capabilities across regions. This role supports JAGGAER’s growth by delivering remote product demonstrations, presentations, and value-based discussions for opportunities below a defined value threshold. The position focuses on creating scalability within the Presales organization, primarily supporting cross-sell activities for existing customers and SMB opportunities in the market. It acts as a precursor for Senior Presales Consultant involvement when opportunities expand in scope or value. For existing customer engagements, the Associate Demo Presales Specialist will collaborate closely with other departments involved with the customer (e.g., Customer Success and Professional Services), in addition to the Sales team, ensuring alignment and value delivery.

Principal Responsibilities

Understand the entire “JAGGAER One” platform and become a subject matter expert in the Source to Pay software solutions.

You will be supporting JAGGAER Pre-Sales Consultants by maturing best class assets such as Value Propositions, Software Demonstration Assets, Solution Videos, Training/Enablement/On-boarding material among other SME and thought leadership material and assets.

Support in prepare compelling demonstrations of JAGGAER software solutions that will be leveraged in our sales engagements.

Collaborate with internal stakeholders (e.g., Account Managers, Professional Services, Product Management, and Marketing) to manage and improve the content and configure appropriate solutions relevant to industry verticals and specific client scenarios.

Work collaboratively on cross functional teams to continually provide feedback on ways JAGGAER can improve product functionality as well as improve sales content, demo content and messaging.

Engage with customers to gather business and technical requirements, determine business needs and architect appropriate solutions.

Utilizing advanced knowledge of customer business needs, engineering and manufacturing processes, industry best practices and competitive analysis to inform solutions.

Required Qualifications

Fluent in English (native or near-native proficiency).

Strong presentation and communication skills in a virtual environment.

Ability to understand business processes and translate them into solution benefits.

Comfortable working independently in a remote setup.

Preferred Qualifications

Knowledge of Procurement, Supply Chain, or Spend Management solutions is considered a nice-to-have.

Strong client engagement skills; experience in Presales, Solution Consulting, or SaaS/enterprise software is a plus, but not required.

Experience in creating digital content for videos or video editing is considered an advantage.

Experience with remote collaboration tools (Zoom, MS Teams, etc.).

Knowledge of other languages is a plus, but not required.

Key Competencies

Customer-focused mindset with strong interpersonal skills.

Ability to manage multiple priorities and deliver under tight timelines.

Technology encourages engagement with new developments and supports continuous learning outside of established routines.

Demonstrated ability to execute responsibilities effectively under time constraints and in high-pressure situations.

Analytical thinking and problem-solving capabilities.

KPIs and Success Metrics

Demo-to-Opportunity Conversion Rate: % of demos leading to next-stage progression (closed won or Sr. Presales engagement).

Response Time: Average time to respond to Sales requests within the agreed SLA.

Pipeline Coverage: % of assigned opportunities supported within SLA (aligned with regional pipeline).

Value Messaging Accuracy: Positive feedback from Sales and customers on value articulation.

What We Offer At JAGGAER, we are committed to supporting you and your family’s well‑being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more!

Our Values

TEAM

– gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency

– Openness Builds Trust.

Entrepreneurial Spirit

– Own It, Drive It, Make It.

Accountability

– Thumbs In, Not Fingers Out.

Metrics-Driven Results

– Outcomes Over Activities.

EEO JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

Accessibility JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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