SEV Customer Service Representative
Valley Cabinet, Inc, Green Bay, Wisconsin, United States, 54344
Customer Service Representative
Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses. Valley Cabinet is seeking a Customer Service Representative for our Seville Division to join our team today! As a Valley Cabinet team member, you'll enjoy: Health, Dental, Vision & Life Benefits Career Growth & Opportunities for Advancement Continual Pay Rate Increases 1st Year of Employment Bonuses, Paid Time Off & Paid Holidays Off 401(k) + Company Contribution Onsite Nurse Job Title: SEV CSR Work Location: De Pere Location Division/Department: Seville Reports To: CSR Manager Full-time Nonexempt Position Summary: Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. Essential Duties and Responsibilities: Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries. Complete the full order process which includes: adjustments, changes, custom modifications and pricing. Create drawing using Cabinet Vision for custom cabinets. Verifying order items, delivery dates, and assure proper invoicing. Build professional relationship with Dealers, Designers, and Sales Representative. Complete, maintain, and process paperwork and records. Be responsive in a timely manner. Communicate in a clear, easy to understand way. Other duties as assigned. Education and/or Work Experience Requirements: Experience in the cabinet industry and/or using cabinet design software would be a plus 3-5 year of experience working in an office environment. Strong technical aptitude Confident Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. Strong organizational and time management skills. Ability to work independently. Expert in Microsoft office. Physical Requirements: Office environment
use of office equipment including computer, telephone, copier/printer. Ability to sit at a computer for an extended period. Use hands to finger, handle, or feel; reach with hands and arms. Frequently required to walk. Frequently stand, walk, stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Hearing and vision to normal range. Moderate noise. Verbal communication. Continuous contact with co-workers and public. Equal Opportunity Employer. This employer uses E-Verify.
Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses. Valley Cabinet is seeking a Customer Service Representative for our Seville Division to join our team today! As a Valley Cabinet team member, you'll enjoy: Health, Dental, Vision & Life Benefits Career Growth & Opportunities for Advancement Continual Pay Rate Increases 1st Year of Employment Bonuses, Paid Time Off & Paid Holidays Off 401(k) + Company Contribution Onsite Nurse Job Title: SEV CSR Work Location: De Pere Location Division/Department: Seville Reports To: CSR Manager Full-time Nonexempt Position Summary: Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. Essential Duties and Responsibilities: Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries. Complete the full order process which includes: adjustments, changes, custom modifications and pricing. Create drawing using Cabinet Vision for custom cabinets. Verifying order items, delivery dates, and assure proper invoicing. Build professional relationship with Dealers, Designers, and Sales Representative. Complete, maintain, and process paperwork and records. Be responsive in a timely manner. Communicate in a clear, easy to understand way. Other duties as assigned. Education and/or Work Experience Requirements: Experience in the cabinet industry and/or using cabinet design software would be a plus 3-5 year of experience working in an office environment. Strong technical aptitude Confident Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. Strong organizational and time management skills. Ability to work independently. Expert in Microsoft office. Physical Requirements: Office environment
use of office equipment including computer, telephone, copier/printer. Ability to sit at a computer for an extended period. Use hands to finger, handle, or feel; reach with hands and arms. Frequently required to walk. Frequently stand, walk, stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Hearing and vision to normal range. Moderate noise. Verbal communication. Continuous contact with co-workers and public. Equal Opportunity Employer. This employer uses E-Verify.