Senior Customer Service Representative
Missouri Staffing, Jefferson City, Missouri, United States, 65101
Sr. Customer Service Representative
We're building a world of health around every individual
shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger
helping to simplify health care one person, one family and one community at a time. Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. Responsibilities: Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc Maintain department established performance metrics at a meets or exceeds expectations level Work together as a team and apply the Aetna Core Values in day-to-day operations Creating a Differentiated Service Experience Demonstrating Service Discipline Handling Service Challenges Providing Solutions to Constituent Needs Working Across Boundaries Required Qualifications: 1+ years of customer service experience Experience in a metric based environment Proficiency with full suite of Microsoft Applications Comfortability utilizing search engines Excellent multi-tasking skills Ability to Effectively Communicate Preferred Qualifications: Experience working in a call center environment Medical terminology/insurance experience Results oriented and self-motivated Experience working remotely Education: High School diploma, G.E.D. or equivalent experience Anticipated Weekly Hours: 40 Time Type: Full time Pay Range: The typical pay range for this role is: $18.50 - $42.35 Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits
investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
We're building a world of health around every individual
shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger
helping to simplify health care one person, one family and one community at a time. Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. Responsibilities: Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc Maintain department established performance metrics at a meets or exceeds expectations level Work together as a team and apply the Aetna Core Values in day-to-day operations Creating a Differentiated Service Experience Demonstrating Service Discipline Handling Service Challenges Providing Solutions to Constituent Needs Working Across Boundaries Required Qualifications: 1+ years of customer service experience Experience in a metric based environment Proficiency with full suite of Microsoft Applications Comfortability utilizing search engines Excellent multi-tasking skills Ability to Effectively Communicate Preferred Qualifications: Experience working in a call center environment Medical terminology/insurance experience Results oriented and self-motivated Experience working remotely Education: High School diploma, G.E.D. or equivalent experience Anticipated Weekly Hours: 40 Time Type: Full time Pay Range: The typical pay range for this role is: $18.50 - $42.35 Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits
investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.