Sales Support/Appointment Coordinator
Fred Martin Motor Company, Barberton, Ohio, United States, 44203
Customer Service Sales Support Representative
The Customer Service Sales Support Representative is responsible for receiving, processing, verifying, and distributing information from inbound and outbound calls to include, but not limited to, inquiries on new and pre-owned vehicles, dealership generated internet leads, and providing general information. You will be speaking to a lot of people each day. The nice thing is that they are all warm leads. (No cold calling) Essential Duties
Work cohesively with the assigned sales staff to ensure customer follow up and engagement is being completed. Ensure all contacts are professional, courteous and noted in the system with a significant message which benefits the customer and dealership resulting in an in-store visit Translate, with sales staff, the best contact method for the customer, i.e.: email, phone or messaging Anticipate timely follow-up with prospects Review prospect information to ensure dealership is receiving all relevant information needed Assist in overflow phone calls and internet leads Other duties assigned Requirements
Self starter mentality and ambitious spirit Eagerness to learn and improve Excellent communication skills and follow up Driven by results Ability to sit for prolonged periods of time Clean driving record and valid driver's license Ability to pass a background check and drug screening What We Offer
Medical, dental & vision insurance Company paid life insurance 401K plan + match Generous paid time off Up to 3 weeks paid vacation Growth opportunities Promote from within Paid training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Discounts on products and services Cell phone discounts Fitness membership discounts Referral bonus opportunities for all employees up to $3,250 We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state or local laws.
The Customer Service Sales Support Representative is responsible for receiving, processing, verifying, and distributing information from inbound and outbound calls to include, but not limited to, inquiries on new and pre-owned vehicles, dealership generated internet leads, and providing general information. You will be speaking to a lot of people each day. The nice thing is that they are all warm leads. (No cold calling) Essential Duties
Work cohesively with the assigned sales staff to ensure customer follow up and engagement is being completed. Ensure all contacts are professional, courteous and noted in the system with a significant message which benefits the customer and dealership resulting in an in-store visit Translate, with sales staff, the best contact method for the customer, i.e.: email, phone or messaging Anticipate timely follow-up with prospects Review prospect information to ensure dealership is receiving all relevant information needed Assist in overflow phone calls and internet leads Other duties assigned Requirements
Self starter mentality and ambitious spirit Eagerness to learn and improve Excellent communication skills and follow up Driven by results Ability to sit for prolonged periods of time Clean driving record and valid driver's license Ability to pass a background check and drug screening What We Offer
Medical, dental & vision insurance Company paid life insurance 401K plan + match Generous paid time off Up to 3 weeks paid vacation Growth opportunities Promote from within Paid training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Discounts on products and services Cell phone discounts Fitness membership discounts Referral bonus opportunities for all employees up to $3,250 We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state or local laws.