Customer Service Representative I- Bloomington
IU Health, Bloomington, Indiana, United States, 47403
Urgent Care Medical Assistant
Location: Bloomington West Urgent Care Training Schedule: Week 1: TuesdayFriday, 8:00 a.m.4:30 p.m. Week 2: MondayThursday, 8:00 a.m.4:30 p.m. Regular Schedule: 36 hours per week, consisting of 1012?hour shifts. MondayFriday: 7:45 a.m.8:15 p.m. Saturday & Sunday: 7:45 a.m.6:15 p.m. Holiday availability required. Key Responsibilities
Register patients and verify demographic information. Provide support and assistance to patients in the waiting area. Respond to patient inquiries via phone and email. Determine appropriate resolution methods in alignment with patient needs and organizational guidelines. Coordinate escalated issues with other departments as needed. Collect patient personal and billing information for database entry and scheduling. Preferred Qualifications
Strong interpersonal skills, professionalism, and initiative. Proficiency with Microsoft Office Suite. Ability to work independently within three months. Requirements
High School Diploma or GED. No prior experience required. Knowledge of medical terminology and coding preferred. Ability to type at least 30 words per minute. Working knowledge of computers.
Location: Bloomington West Urgent Care Training Schedule: Week 1: TuesdayFriday, 8:00 a.m.4:30 p.m. Week 2: MondayThursday, 8:00 a.m.4:30 p.m. Regular Schedule: 36 hours per week, consisting of 1012?hour shifts. MondayFriday: 7:45 a.m.8:15 p.m. Saturday & Sunday: 7:45 a.m.6:15 p.m. Holiday availability required. Key Responsibilities
Register patients and verify demographic information. Provide support and assistance to patients in the waiting area. Respond to patient inquiries via phone and email. Determine appropriate resolution methods in alignment with patient needs and organizational guidelines. Coordinate escalated issues with other departments as needed. Collect patient personal and billing information for database entry and scheduling. Preferred Qualifications
Strong interpersonal skills, professionalism, and initiative. Proficiency with Microsoft Office Suite. Ability to work independently within three months. Requirements
High School Diploma or GED. No prior experience required. Knowledge of medical terminology and coding preferred. Ability to type at least 30 words per minute. Working knowledge of computers.