Customer Service and Parts Support Representative
Pellerin Laundry Machinery Sales Company, Inc, Grand Prairie, Texas, United States, 75050
Customer Service And Parts Support Representative
Pellerin Laundry Machinery Sales Co., Inc. is a commercial laundry equipment sales and service company, and we are looking for a new Customer Service and Parts Support Representative for our Grand Prairie Texas office. We sell and service commercial laundry equipment to the hospitality and healthcare markets. Basic duties include: Answering incoming phone calls from customers requesting parts or service. Processing customers parts orders and quotes in the computer using NetSuite. Serving as the primary contact for customer service concerns or requests of incoming parts to include creating service calls, collecting payments from customers, performing supplementary parts orders, and creating new parts in NetSuite. Ability to solve customer service needs in a timely fashion. Extended duties: Calling and scheduling preventative maintenance services for customers. Dispatching technicians to service calls as needed. Packaging small parts and making UPS shipping tags as needed. Job type: Full-time Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8.5 hour shift Monday to Friday Experience: Customer service or service writer background: 1+ years (Required) Strong attention to detail (Preferred) Experience with ERP (Enterprise Resource Planning) systems (NetSuite preferred) Parts manuals and high volume service environment (Preferred not required) Language: English (Required) Work location: One location Work remotely: No In person
Pellerin Laundry Machinery Sales Co., Inc. is a commercial laundry equipment sales and service company, and we are looking for a new Customer Service and Parts Support Representative for our Grand Prairie Texas office. We sell and service commercial laundry equipment to the hospitality and healthcare markets. Basic duties include: Answering incoming phone calls from customers requesting parts or service. Processing customers parts orders and quotes in the computer using NetSuite. Serving as the primary contact for customer service concerns or requests of incoming parts to include creating service calls, collecting payments from customers, performing supplementary parts orders, and creating new parts in NetSuite. Ability to solve customer service needs in a timely fashion. Extended duties: Calling and scheduling preventative maintenance services for customers. Dispatching technicians to service calls as needed. Packaging small parts and making UPS shipping tags as needed. Job type: Full-time Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8.5 hour shift Monday to Friday Experience: Customer service or service writer background: 1+ years (Required) Strong attention to detail (Preferred) Experience with ERP (Enterprise Resource Planning) systems (NetSuite preferred) Parts manuals and high volume service environment (Preferred not required) Language: English (Required) Work location: One location Work remotely: No In person