Service Warranty Clerk / BDC Representative
Diehl Automotive Group, Massillon, Ohio, United States, 44647
Now Hiring: Service Warranty Clerk / BDC Representative
Diehl Subaru of Massillon is looking for a motivated, detail-oriented Service Warranty Clerk / BDC Representative to join our growing team. This dual-role position is ideal for someone who enjoys organization, customer interaction, and working in a fast-paced dealership environment. Work week will be Tuesday - Saturday. Pay will include bonuses. Responsibilities include: Processing and submitting service warranty claims accurately and on time Following up on warranty payments and resolving discrepancies Assisting the Service and Parts departments with documentation and reporting Handling inbound and outbound customer calls for service scheduling Confirming appointments and providing excellent customer communication Supporting BDC and service operations as needed Qualifications: Prior automotive dealership experience preferred (service or warranty experience a plus) Strong attention to detail and organizational skills Comfortable on the phone with a professional, friendly demeanor Ability to multitask and work well in a team environment Basic computer skills; dealership software experience is a plus What we offer: Competitive pay based on experience Health, dental, and vision benefits 401(k) with employer match Paid time off A supportive team environment and opportunities for growth The stability and reputation of the Diehl Automotive family If you're looking for a long-term career with a respected dealership that values its employees, we'd love to hear from you. Apply today and become part of the Diehl Difference.
Diehl Subaru of Massillon is looking for a motivated, detail-oriented Service Warranty Clerk / BDC Representative to join our growing team. This dual-role position is ideal for someone who enjoys organization, customer interaction, and working in a fast-paced dealership environment. Work week will be Tuesday - Saturday. Pay will include bonuses. Responsibilities include: Processing and submitting service warranty claims accurately and on time Following up on warranty payments and resolving discrepancies Assisting the Service and Parts departments with documentation and reporting Handling inbound and outbound customer calls for service scheduling Confirming appointments and providing excellent customer communication Supporting BDC and service operations as needed Qualifications: Prior automotive dealership experience preferred (service or warranty experience a plus) Strong attention to detail and organizational skills Comfortable on the phone with a professional, friendly demeanor Ability to multitask and work well in a team environment Basic computer skills; dealership software experience is a plus What we offer: Competitive pay based on experience Health, dental, and vision benefits 401(k) with employer match Paid time off A supportive team environment and opportunities for growth The stability and reputation of the Diehl Automotive family If you're looking for a long-term career with a respected dealership that values its employees, we'd love to hear from you. Apply today and become part of the Diehl Difference.