Service Writer
Subaru South Charlotte | Charlotte, NC "Whatever it takes to stand above the rest." Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it's returned to the customer. What We Offer:
Competitive Pay + Bonus Opportunities 401(k) Plan with Match Health, Dental & HSA Options Holiday Bonus Program Employee Discounts on service, parts, and vehicles Paid Training & Career Development Closed on Sundays Team-Oriented Culture and hands-on leadership Your Responsibilities:
Greet customers warmly and check them in for service appointments Accurately document customer concerns and vehicle issues on repair orders Communicate with technicians to understand diagnosis, timelines, and recommended repairs Present repair estimates to customers clearly and professionally, answering questions and gaining approvals Keep customers updated throughout the repair process and notify them of any delays or additional work needed Coordinate vehicle delivery and ensure satisfaction with completed services Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders Help maintain a clean, organized, and welcoming service lane What We're Looking For:
Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred) Excellent communication and interpersonal skills Strong organizational skills with attention to detail Ability to multi-task in a high-volume environment Basic mechanical knowledge and interest in the automotive industry Familiarity with dealership management software (CDK experience a plus) Valid driver's license and clean MVR Positive, team-focused attitude Ready to grow your career with a dealership that puts people first? Apply today and join a high-performing team at Subaru South Charlotte. Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.
Subaru South Charlotte | Charlotte, NC "Whatever it takes to stand above the rest." Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it's returned to the customer. What We Offer:
Competitive Pay + Bonus Opportunities 401(k) Plan with Match Health, Dental & HSA Options Holiday Bonus Program Employee Discounts on service, parts, and vehicles Paid Training & Career Development Closed on Sundays Team-Oriented Culture and hands-on leadership Your Responsibilities:
Greet customers warmly and check them in for service appointments Accurately document customer concerns and vehicle issues on repair orders Communicate with technicians to understand diagnosis, timelines, and recommended repairs Present repair estimates to customers clearly and professionally, answering questions and gaining approvals Keep customers updated throughout the repair process and notify them of any delays or additional work needed Coordinate vehicle delivery and ensure satisfaction with completed services Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders Help maintain a clean, organized, and welcoming service lane What We're Looking For:
Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred) Excellent communication and interpersonal skills Strong organizational skills with attention to detail Ability to multi-task in a high-volume environment Basic mechanical knowledge and interest in the automotive industry Familiarity with dealership management software (CDK experience a plus) Valid driver's license and clean MVR Positive, team-focused attitude Ready to grow your career with a dealership that puts people first? Apply today and join a high-performing team at Subaru South Charlotte. Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.