Membership Service Concierge
Job Category: Marketing Sales Location: Esplanade Madeira Ranch, Elk Grove, CA 95757, USA Rate: $23 - $26 per hour Description
Job Purpose: Esplanade at Madeira Ranch is Elk Groves premier 55+ resort lifestyle community, and we are growing fast! We are looking to add a core member to our team to assist with management to ensure we are delivering quality service for our members and community. The Membership Services Concierge is responsible for greeting all visitors and assisting with members questions/concerns, general admin, orientating new members to the communities, and lifestyle/social planning. The position is also responsible for ensuring a complete offering of programs for members, developing and promoting the Clubs member activities to include but not limited to events, fitness classes, health and wellness seminars, spa programming, and sport court tennis and pickleball programming and promoting community relations. In addition, the Membership Services Concierge works in tandem with the Resort Director to plan and execute Member programs to include recreational, social, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for Member. Responsibilities encompass program development, facility scheduling, administration of the Club, and overall program promotion and publicity. Membership Services Concierge ensures that all programs and services (including designated independent contractors) are conducted and fulfilled in a manner consistent with the goals and objectives of Evergreen Lifestyles Management. Duties and Responsibilities: Greeting Members and guests as they enter, checking ID cards, assisting with event set-ups, responding promptly to communications, and following through on commitments made to others. Providing outstanding service to our members and their guests professionally and courteously and listening openly to the ideas of others. Responding calmly and tactfully to problem situations and discussing concerns in a constructive manner with persons who need to be involved. Answering questions about the Lifestyles program and recommending events, shows, and functions for Members to attend. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Demonstrating exceptional customer service when communicating with other departments, Members, guests, and vendors. Maintaining a safe and friendly environment for Members, guests, and fellow staff members. Working as a team with the Lifestyles department to create a fun and exciting program for Members and their guests and promotes events, activities, and functions offered throughout the Amenity Campus. Assistance in the room set-up and break-down for their events and assist when facilities are being used. Assists Lifestyle Manager in preparation of all events, promotions, and functions which will include set up and breakdown props, as directed by the supervisor. Light housekeeping duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection as needed
if applicable. Inspecting grounds to include pool deck, sports courts, parking lots, and boat dock for litter and activity. Notifying the proper department and the Management Team of any areas that need attention. Understanding emergency preparedness and responding appropriately to all emergencies. Replenishing desk forms (Orientation packages, ARC (Architectural Review Coordinator) applications, Class sign-in forms, others). Preparing monthly reports and vendor check requests as needed. Increasing programming attendance by establishing accurate records of Member and guest attendance. Establishing and maintaining staff scheduled and having open communication and understanding of the independent contractor scheduling. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Answering telephone and greeting Members and prospective buyers in the Sales Gallery. Maintaining calendar of event registration for Members. Creating and updating records ensuring the accuracy and validity of the information. Performing administrative tasks when needed. Assisting in the preparation of articles and calendar of events for the Lifestyle Magazine. Contacting facility Member and guests about new and exciting programs for lifestyle. Physical, Mental and Visual Skills: Good organizational and verbal skills. Possess a high level of energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion. Computer skills including basic knowledge of MS Office programs including Publisher, PowerPoint, Outlook, Word, and Excel. Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem-solving, point of sale system, registration processes, policies and procedures, equipment, material, products, etc. Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to fifty (50) pounds frequently. Should anticipate standing for extended periods. Extended time on the computer. Vision required for some close work. The noise level is considered moderate. Individuals frequently are required to use their hands and arms. Occasionally required to sit and stoop, kneel, crouch, or crawl. Working Conditions: Must have very flexible availability for work schedule, weekends and evenings and some holidays. Works indoors and outdoors at the Sales Gallery or Resort Amenity Center. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and or solvents if proper safety procedures are not followed. This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any of the job-related duties as requested. All requirements are subject to modification to accommodate individuals with a disability. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Marketing Sales Location: Esplanade Madeira Ranch, Elk Grove, CA 95757, USA Rate: $23 - $26 per hour Description
Job Purpose: Esplanade at Madeira Ranch is Elk Groves premier 55+ resort lifestyle community, and we are growing fast! We are looking to add a core member to our team to assist with management to ensure we are delivering quality service for our members and community. The Membership Services Concierge is responsible for greeting all visitors and assisting with members questions/concerns, general admin, orientating new members to the communities, and lifestyle/social planning. The position is also responsible for ensuring a complete offering of programs for members, developing and promoting the Clubs member activities to include but not limited to events, fitness classes, health and wellness seminars, spa programming, and sport court tennis and pickleball programming and promoting community relations. In addition, the Membership Services Concierge works in tandem with the Resort Director to plan and execute Member programs to include recreational, social, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for Member. Responsibilities encompass program development, facility scheduling, administration of the Club, and overall program promotion and publicity. Membership Services Concierge ensures that all programs and services (including designated independent contractors) are conducted and fulfilled in a manner consistent with the goals and objectives of Evergreen Lifestyles Management. Duties and Responsibilities: Greeting Members and guests as they enter, checking ID cards, assisting with event set-ups, responding promptly to communications, and following through on commitments made to others. Providing outstanding service to our members and their guests professionally and courteously and listening openly to the ideas of others. Responding calmly and tactfully to problem situations and discussing concerns in a constructive manner with persons who need to be involved. Answering questions about the Lifestyles program and recommending events, shows, and functions for Members to attend. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Demonstrating exceptional customer service when communicating with other departments, Members, guests, and vendors. Maintaining a safe and friendly environment for Members, guests, and fellow staff members. Working as a team with the Lifestyles department to create a fun and exciting program for Members and their guests and promotes events, activities, and functions offered throughout the Amenity Campus. Assistance in the room set-up and break-down for their events and assist when facilities are being used. Assists Lifestyle Manager in preparation of all events, promotions, and functions which will include set up and breakdown props, as directed by the supervisor. Light housekeeping duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection as needed
if applicable. Inspecting grounds to include pool deck, sports courts, parking lots, and boat dock for litter and activity. Notifying the proper department and the Management Team of any areas that need attention. Understanding emergency preparedness and responding appropriately to all emergencies. Replenishing desk forms (Orientation packages, ARC (Architectural Review Coordinator) applications, Class sign-in forms, others). Preparing monthly reports and vendor check requests as needed. Increasing programming attendance by establishing accurate records of Member and guest attendance. Establishing and maintaining staff scheduled and having open communication and understanding of the independent contractor scheduling. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Answering telephone and greeting Members and prospective buyers in the Sales Gallery. Maintaining calendar of event registration for Members. Creating and updating records ensuring the accuracy and validity of the information. Performing administrative tasks when needed. Assisting in the preparation of articles and calendar of events for the Lifestyle Magazine. Contacting facility Member and guests about new and exciting programs for lifestyle. Physical, Mental and Visual Skills: Good organizational and verbal skills. Possess a high level of energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion. Computer skills including basic knowledge of MS Office programs including Publisher, PowerPoint, Outlook, Word, and Excel. Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem-solving, point of sale system, registration processes, policies and procedures, equipment, material, products, etc. Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to fifty (50) pounds frequently. Should anticipate standing for extended periods. Extended time on the computer. Vision required for some close work. The noise level is considered moderate. Individuals frequently are required to use their hands and arms. Occasionally required to sit and stoop, kneel, crouch, or crawl. Working Conditions: Must have very flexible availability for work schedule, weekends and evenings and some holidays. Works indoors and outdoors at the Sales Gallery or Resort Amenity Center. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and or solvents if proper safety procedures are not followed. This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any of the job-related duties as requested. All requirements are subject to modification to accommodate individuals with a disability. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.