Salesforce CX Cloud Technical Architect

We are looking for an experienced Salesforce CX Cloud Technical Architect with deep expertise in Salesforce Financial Cloud and CX Cloud to design scalable, secure, and high-performing enterprise solutions. This role offers the opportunity to lead end-to-end Salesforce implementations, mentor development teams, and deliver impactful, customer-centric solutions using cutting-edge Salesforce technologies. Responsibilities Analyze complex business requirements and translate them into scalable Salesforce solutions aligned with enterprise architecture. Lead development using Apex, Visualforce, and Lightning Web Components, ensuring adherence to best practices and high code quality. Architect and implement integrations with external systems and communication platforms such as Genesys, Five9, Twilio, or similar, leveraging APIs and middleware tools including Mulesoft, Boomi, or Apigee. Customize Salesforce objects, workflows, and business processes to meet organizational needs. Oversee testing, deployments, and CI/CD pipelines using tools like Copado, while maintaining technical documentation and providing ongoing application support. Collaborate with business analysts, product owners, and stakeholders to guide technical strategy and deliver effective solutions. Required Skills Bachelor’s degree or equivalent in a relevant field. Minimum of eight years of Salesforce experience with strong exposure to CX Cloud and proven hands-on experience with Financial Cloud. Advanced skills in Apex, Visualforce, and Lightning Web Components, along with expertise in solution design, architecture, and mentoring teams. Strong experience integrating Salesforce with communication platforms such as Genesys, Five9, Twilio, Amazon Connect or similar and external systems using APIs and middleware. Proficiency with deployment tools such as Copado and CI/CD practices. Excellent communication and stakeholder management skills. Desired Skills Experience in large-scale enterprise environments. Salesforce certifications related to Architecture or Financial Services Cloud. If you are ready to lead transformative Salesforce initiatives and accelerate your career as a Technical Lead Architect, we encourage you to apply for this position. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #LI-AW1 #LI-Onsite