Customer Service Representative (Temp to Hire)
Location:
Dallas, TX | Onsite COMPENSATION & SCHEDULE • $19.00/hr • Monday–Friday, flexible shift between 8:00 AM–7:00 PM • W2 ROLE IMPACT As a Customer Service Representative, you will be the first point of contact for customers, ensuring their needs are addressed with professionalism and care. This role supports the organization’s reputation for outstanding service by resolving inquiries, escalating issues appropriately, and assisting in continuous service improvement initiatives. KEY RESPONSIBILITIES • Handle incoming customer inquiries via phone and email with efficiency and professionalism • Identify and escalate priority issues while providing accurate service and product information • Process customer requests including orders, forms, and applications • Update knowledge base through ongoing training and contribute to improving processes • Support team leadership by mentoring peers and assisting with departmental projects MINIMUM QUALIFICATIONS • 2–3 years of experience in a customer service call center • High school diploma or equivalent • Proficiency with Microsoft Office applications • Strong written, verbal, and active listening skills CORE TOOLS & SYSTEMS • Microsoft Word, Excel, Outlook • Call center phone and CRM systems • Email and ticketing platforms PREFERRED SKILLS • Proven ability to manage multiple tasks and prioritize effectively • Experience with order processing or insurance-based services • Leadership mindset with willingness to train and support others PRE-EMPLOYMENT REQUIREMENTS • Skills testing • Drug testing
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
https://www.cornerstonestaffing.com/privacy
Dallas, TX | Onsite COMPENSATION & SCHEDULE • $19.00/hr • Monday–Friday, flexible shift between 8:00 AM–7:00 PM • W2 ROLE IMPACT As a Customer Service Representative, you will be the first point of contact for customers, ensuring their needs are addressed with professionalism and care. This role supports the organization’s reputation for outstanding service by resolving inquiries, escalating issues appropriately, and assisting in continuous service improvement initiatives. KEY RESPONSIBILITIES • Handle incoming customer inquiries via phone and email with efficiency and professionalism • Identify and escalate priority issues while providing accurate service and product information • Process customer requests including orders, forms, and applications • Update knowledge base through ongoing training and contribute to improving processes • Support team leadership by mentoring peers and assisting with departmental projects MINIMUM QUALIFICATIONS • 2–3 years of experience in a customer service call center • High school diploma or equivalent • Proficiency with Microsoft Office applications • Strong written, verbal, and active listening skills CORE TOOLS & SYSTEMS • Microsoft Word, Excel, Outlook • Call center phone and CRM systems • Email and ticketing platforms PREFERRED SKILLS • Proven ability to manage multiple tasks and prioritize effectively • Experience with order processing or insurance-based services • Leadership mindset with willingness to train and support others PRE-EMPLOYMENT REQUIREMENTS • Skills testing • Drug testing
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
https://www.cornerstonestaffing.com/privacy