Peer Recovery Team Lead (Peer Recovery Specialist IV)
City of Norfolk, VA, Norfolk, Virginia, United States, 23500
Overview
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
Responsibilities
Provide oversight and management of the daily operations of the Peer Recovery Support unit.
Serve as a leader and promote a positive, safe, and efficient work environment.
Key tasks are problem-solving, scheduling, and coordinating multiple initiatives.
Provide direct service, outreach and other peer support activities as needed.
Conduct routine supervision and coaching for direct reports.
Performance management and evaluation.
Develop and maintain a daily schedule of services and activities and coordinate the scheduling of employees.
Oversee and manage the day-to-day operations of the unit.
Provide input and develop program policies and procedures.
Role model recovery by maintaining personal recovery, consistent self-care, and utilizing coping skills.
Conduct outreach to individuals in the city of Norfolk; attempts to develop relationships with persons experiencing mental illness, substance use challenges, and homelessness; discuss goals and needs and identifies natural supports and resources that may be helpful to the individual; contacts consumers face-to-face through contact, site visits, and office visits, virtual visits, or in another community setting.
Assist individuals in building meaningful social ties within the community.
Link to services, resources, and supports as identified, including linking to psychiatric treatment, housing, entitlements, medical care, food, skill training, etc.
Assist the individual directly, which may include transportation, for the purpose of obtaining needed resources; advocate for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible.
Coordinate services and service planning with other providers within Norfolk Community Service Board and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtain clinical documentation as necessary from other providers to ensure continuity of care. May perform administrative duties.
Ensure self-determination of the individual by meeting them where they are at, providing multiple pathways to treatment and recovery, providing education, and advocating on the behalf of the individual when requested.
Facilitates groups to provide recovery and wellness education as well as opportunities to socialize in a meaningful way with others who may have shared experiences, challenges, and solutions.
Provides peer support services within NCSB Peer Recovery Drop-in Center.
Maintains the Norfolk Warm Line as needed to provide support and resources to those in the community.
Attend outreach events to advocate on a community level and provide information to those outside of the NCSB.
Provides practical guidance and education to guide the individual in problem-solving strategies and to develop a supportive therapeutic relationship; encourages compliance with treatment, discusses relapse prevention strategies, stress management, etc.; works to resolve critical situations; links to emergency services as needed.
Maintains chart documentation that follows agency guidelines and state regulations; ensures that documentation substantiates billing by completing documentation and submitting filing within specified time frames of providing the service; completes an accurate record of direct and consumer related service provided daily; documents within the role of a peer support specialist.
Comply with regulations for HIPAA, mandated reporting of abuse and neglect, consumer confidentiality, and other consumer rights; maintains clinical data, in accordance with agency requirements, for consumers on assigned caseload.
Attend agency staff meetings, case review meetings, supervisory meetings, and training as required.
Performs related work as assigned.
Qualifications
High School Diploma or GED.
Two years of experience working with consumers with mental health and substance use challenges. Personal Recovery Plan in self-demonstrated recovery.
Valid driver’s license.
Completion of the DBHDS 72-Hour Peer Recovery Specialist Training.
Registered and Certified Peer Recovery Specialist issued by Virginia Certification Board.
CIT Trained.
Certified or able to be certified in Basic Life Support and first aid training within the first 30 days of employment preferred.
Working Hours Working Hours:
Full-Time, Monday-Friday 8:30 AM - 5:00 PM. Occasional evening and weekend hours and on-call for unit emergencies.
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The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
Responsibilities
Provide oversight and management of the daily operations of the Peer Recovery Support unit.
Serve as a leader and promote a positive, safe, and efficient work environment.
Key tasks are problem-solving, scheduling, and coordinating multiple initiatives.
Provide direct service, outreach and other peer support activities as needed.
Conduct routine supervision and coaching for direct reports.
Performance management and evaluation.
Develop and maintain a daily schedule of services and activities and coordinate the scheduling of employees.
Oversee and manage the day-to-day operations of the unit.
Provide input and develop program policies and procedures.
Role model recovery by maintaining personal recovery, consistent self-care, and utilizing coping skills.
Conduct outreach to individuals in the city of Norfolk; attempts to develop relationships with persons experiencing mental illness, substance use challenges, and homelessness; discuss goals and needs and identifies natural supports and resources that may be helpful to the individual; contacts consumers face-to-face through contact, site visits, and office visits, virtual visits, or in another community setting.
Assist individuals in building meaningful social ties within the community.
Link to services, resources, and supports as identified, including linking to psychiatric treatment, housing, entitlements, medical care, food, skill training, etc.
Assist the individual directly, which may include transportation, for the purpose of obtaining needed resources; advocate for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible.
Coordinate services and service planning with other providers within Norfolk Community Service Board and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtain clinical documentation as necessary from other providers to ensure continuity of care. May perform administrative duties.
Ensure self-determination of the individual by meeting them where they are at, providing multiple pathways to treatment and recovery, providing education, and advocating on the behalf of the individual when requested.
Facilitates groups to provide recovery and wellness education as well as opportunities to socialize in a meaningful way with others who may have shared experiences, challenges, and solutions.
Provides peer support services within NCSB Peer Recovery Drop-in Center.
Maintains the Norfolk Warm Line as needed to provide support and resources to those in the community.
Attend outreach events to advocate on a community level and provide information to those outside of the NCSB.
Provides practical guidance and education to guide the individual in problem-solving strategies and to develop a supportive therapeutic relationship; encourages compliance with treatment, discusses relapse prevention strategies, stress management, etc.; works to resolve critical situations; links to emergency services as needed.
Maintains chart documentation that follows agency guidelines and state regulations; ensures that documentation substantiates billing by completing documentation and submitting filing within specified time frames of providing the service; completes an accurate record of direct and consumer related service provided daily; documents within the role of a peer support specialist.
Comply with regulations for HIPAA, mandated reporting of abuse and neglect, consumer confidentiality, and other consumer rights; maintains clinical data, in accordance with agency requirements, for consumers on assigned caseload.
Attend agency staff meetings, case review meetings, supervisory meetings, and training as required.
Performs related work as assigned.
Qualifications
High School Diploma or GED.
Two years of experience working with consumers with mental health and substance use challenges. Personal Recovery Plan in self-demonstrated recovery.
Valid driver’s license.
Completion of the DBHDS 72-Hour Peer Recovery Specialist Training.
Registered and Certified Peer Recovery Specialist issued by Virginia Certification Board.
CIT Trained.
Certified or able to be certified in Basic Life Support and first aid training within the first 30 days of employment preferred.
Working Hours Working Hours:
Full-Time, Monday-Friday 8:30 AM - 5:00 PM. Occasional evening and weekend hours and on-call for unit emergencies.
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