At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well‑being of an underserved community and their families. Our multi‑disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare‑eligible Hispanic seniors.
Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service‑centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos , to help achieve our Higher Purpose?
What Makes Us Unique
We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well‑being of the seniors we serve. How We Work
Our Culture & Core Beliefs Earn Trust Building Relationships Creating Joy Doing Right Improving Every Day Moving Forward Competitive Pay Free Mental Health & Life Coaching for Team Members and their Dependents Holiday Time Off with Pay Paid Community Service Day Paid Parental/Family Leave Generous Paid Time Off (PTO) 401k Retirement Plan with Company Match And much more.... What You’ll Do
Position Summary
The Neighborhood Outreach Consultant (NOC) will be a pivotal member of the Neighborhood Engagement team and will contribute to the team’s collective effort to engage prospective patients over the phone and educate them on the unique benefits that Suvida has to offer. Responsibilities
Handle inbound and outbound marketing calls from prospective patients who are interested in learning more about Suvida Healthcare. Effectively communicate and educate prospects on the unique benefits and primary care experience that Suvida offers its patients. Assist Neighborhood Engagement team (sales team) in calling prospects they have met at sales events / community events to educate them on the Suvida model and assist in their journey to become a Suvida patient. Leverage Suvida’s CRM (Salesforce) to manage a pipeline, log current call activities, and create future task dates for prospective patient follow‑up. Collaborate with the broader Neighborhood Engagement Team to schedule prospects to attend local community events including health fairs, presentations at senior buildings, activities at churches, and any place where older adults may learn about Suvida’sservice offerings. Maintain working knowledge of insurance plans across multiple markets; Be comfortable verifying insurance with prospective patients. Call existing Patient to schedule upcoming appointments Call existing patients to assist with PCP changes Provide exceptional, compassionate customer service and their duties as assigned. Please note: Shift is typically an 8‑hour shift, Monday–Fridaybetween8:30am –6:00pmCST.May beoccasional weekends . What You’ll Bring
Knowledge, Skills, and Abilities
Fluent in English and Spanish to serve patient language needs (Required). Great work ethic; Positive attitude and a team player mentality. EPIC personality (empathy, patience, integrity, and compassion); Highest degree of honesty, integrity, and fairness. Excellent interpersonal and problem‑solving skills. Must have the patience and ability to converse with members, their families and community partners. Motivated by performance‑based compensation and opportunity to provide better healthcare to adult population. Comfort with ambiguity and ability to proactively structure work and problem solve independently. Familiarity with customer relationship management (CRM) systems. Consumer sales experience or similar experience in community outreach function. Experience in a target and commission driven position. Experience in Value Based Care or general health care and/or health insurance. Education, Experience, Licensure, or Certification Requirements
High School Diploma or GED equivalent required Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well‑being of the seniors we serve. How We Work
Our Culture & Core Beliefs Earn Trust Building Relationships Creating Joy Doing Right Improving Every Day Moving Forward Competitive Pay Free Mental Health & Life Coaching for Team Members and their Dependents Holiday Time Off with Pay Paid Community Service Day Paid Parental/Family Leave Generous Paid Time Off (PTO) 401k Retirement Plan with Company Match And much more.... What You’ll Do
Position Summary
The Neighborhood Outreach Consultant (NOC) will be a pivotal member of the Neighborhood Engagement team and will contribute to the team’s collective effort to engage prospective patients over the phone and educate them on the unique benefits that Suvida has to offer. Responsibilities
Handle inbound and outbound marketing calls from prospective patients who are interested in learning more about Suvida Healthcare. Effectively communicate and educate prospects on the unique benefits and primary care experience that Suvida offers its patients. Assist Neighborhood Engagement team (sales team) in calling prospects they have met at sales events / community events to educate them on the Suvida model and assist in their journey to become a Suvida patient. Leverage Suvida’s CRM (Salesforce) to manage a pipeline, log current call activities, and create future task dates for prospective patient follow‑up. Collaborate with the broader Neighborhood Engagement Team to schedule prospects to attend local community events including health fairs, presentations at senior buildings, activities at churches, and any place where older adults may learn about Suvida’sservice offerings. Maintain working knowledge of insurance plans across multiple markets; Be comfortable verifying insurance with prospective patients. Call existing Patient to schedule upcoming appointments Call existing patients to assist with PCP changes Provide exceptional, compassionate customer service and their duties as assigned. Please note: Shift is typically an 8‑hour shift, Monday–Fridaybetween8:30am –6:00pmCST.May beoccasional weekends . What You’ll Bring
Knowledge, Skills, and Abilities
Fluent in English and Spanish to serve patient language needs (Required). Great work ethic; Positive attitude and a team player mentality. EPIC personality (empathy, patience, integrity, and compassion); Highest degree of honesty, integrity, and fairness. Excellent interpersonal and problem‑solving skills. Must have the patience and ability to converse with members, their families and community partners. Motivated by performance‑based compensation and opportunity to provide better healthcare to adult population. Comfort with ambiguity and ability to proactively structure work and problem solve independently. Familiarity with customer relationship management (CRM) systems. Consumer sales experience or similar experience in community outreach function. Experience in a target and commission driven position. Experience in Value Based Care or general health care and/or health insurance. Education, Experience, Licensure, or Certification Requirements
High School Diploma or GED equivalent required Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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