Director of Loss Prevention (Ocean Reef Resort & Grande Cayman Resort)
The Long Bay Resort, Myrtle Beach, South Carolina, United States, 29588
Overview
The Director of Loss Prevention oversees the safety and security of the property, guests, and team members by managing loss prevention operations, supervising staff, and ensuring compliance with security protocols. This role involves coordinating patrols, investigating incidents, liaising with law enforcement, and enforcing property rules to maintain a secure and welcoming environment.
Responsibilities Director of Loss Prevention responsibilities include, but are not limited to:
Supervision and scheduling of Loss Prevention (LP) Officers as deemed necessary by needs of property
Providing a safe environment for our guests, co‑workers & all who may enter onto our property
Prevent and detect any signs of intrusion or suspicious activity that affects the safety and security of people and property
Ensure all parts of the property are patrolled on a regular basis: Common Areas, Pool Decks, Parking Areas, Food & Beverage, etc.
Able to stand and walk for long periods of time, weather permitting
Documenting & Investigating any reports of injury, theft, property damage, or any incident of significance
Become familiar with CCTV System for surveillance & downloading of video
Acting as a liaison with law enforcement agencies, regarding any police related matter on property
Identify any unsafe conditions & ensure they are corrected in a timely fashion
Enforce rules that are posted on the property in a guest‑friendly manner: Pool Hours, Wearing of Wristbands, Parking Locations, Reserving of Lounge Chairs, etc.
In addition to the supervision of LP Officers, supervise Recreational Staff such as Pool Attendants, Life Guards, Bell Staff, and other personnel as directed by the General Manager (GM)
Update GM, daily, on any incidents that occurred within that period, Urgent matters should require immediate notification, either via phone or email
Other duties as assigned
Qualifications
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Valid Driver's License and clean driving record required
Previous management experience required
Previous experience in loss prevention required
CPR, First Aid, and AED Certification and/or Lifeguard Certification preferred
Knowledge of basic security and emergency procedures
Ability to maintain a calm demeanor and professionalism in stressful situations
Previous experience managing a team through motivation, coaching and development
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
The ability to anticipate customer needs, change goals and direction quickly and multitask
Capable of using independent judgment/solid decision making skills
Activator/self‑motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
Demonstrated sound organizational, coordinating and personal interface skills
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
What can you look forward to? All team members enjoy WEEKLY PAY!
Medical and Dental insurance
Supplemental insurance plans (ex. Vision, Life, etc…)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
Who are we? WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.
Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.
We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.
Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts | TikTok | Facebook | Instagram | LinkedIn
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
#J-18808-Ljbffr
Responsibilities Director of Loss Prevention responsibilities include, but are not limited to:
Supervision and scheduling of Loss Prevention (LP) Officers as deemed necessary by needs of property
Providing a safe environment for our guests, co‑workers & all who may enter onto our property
Prevent and detect any signs of intrusion or suspicious activity that affects the safety and security of people and property
Ensure all parts of the property are patrolled on a regular basis: Common Areas, Pool Decks, Parking Areas, Food & Beverage, etc.
Able to stand and walk for long periods of time, weather permitting
Documenting & Investigating any reports of injury, theft, property damage, or any incident of significance
Become familiar with CCTV System for surveillance & downloading of video
Acting as a liaison with law enforcement agencies, regarding any police related matter on property
Identify any unsafe conditions & ensure they are corrected in a timely fashion
Enforce rules that are posted on the property in a guest‑friendly manner: Pool Hours, Wearing of Wristbands, Parking Locations, Reserving of Lounge Chairs, etc.
In addition to the supervision of LP Officers, supervise Recreational Staff such as Pool Attendants, Life Guards, Bell Staff, and other personnel as directed by the General Manager (GM)
Update GM, daily, on any incidents that occurred within that period, Urgent matters should require immediate notification, either via phone or email
Other duties as assigned
Qualifications
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Valid Driver's License and clean driving record required
Previous management experience required
Previous experience in loss prevention required
CPR, First Aid, and AED Certification and/or Lifeguard Certification preferred
Knowledge of basic security and emergency procedures
Ability to maintain a calm demeanor and professionalism in stressful situations
Previous experience managing a team through motivation, coaching and development
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
The ability to anticipate customer needs, change goals and direction quickly and multitask
Capable of using independent judgment/solid decision making skills
Activator/self‑motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
Demonstrated sound organizational, coordinating and personal interface skills
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
What can you look forward to? All team members enjoy WEEKLY PAY!
Medical and Dental insurance
Supplemental insurance plans (ex. Vision, Life, etc…)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
Who are we? WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.
Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.
We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.
Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts | TikTok | Facebook | Instagram | LinkedIn
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
#J-18808-Ljbffr