Job Title
Documentation Specialist III
Job Posting Information Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apex Systems, is seeking the following. Apply via Dice today!
Job#: 3021723
Site: Headquarters (HDQ)
Business Unit: Digital Comms & Engagement
Description: Location - HDQ/Hybrid only
Description To support the company by researching operational processes to develop and maintain technical and non-technical reference materials. To participate in infrastructure upgrades, software implementations, and other organizational projects to support the development and maintenance of intranet based manuals and company systems. Works independently. Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.
Responsibilities
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Collaborate with project team members to ensure alignment with departmental efforts
Lead conduction of research and preparation of reference material
Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
Ensure effective management of projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks
Interview business owners to determine task objectives, requirements and needs including complex intranet resources
Maintain documentation library to ensure currency of processes
Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise
Participate on cross-functional training team to establish and maintain a community of practice
Provide training to end user in the use of electronic manuals and reference material
Review content requirements for initiatives and recommend to business owners processes to be completed in order to achieve their objectives and avoid gaps
Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
Administer and develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results – Lead
Ensure clear, concise and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Lead, guide and mentor less experienced staff
Manage client expectations up to and including all executive level leader
Recommend strategy for communications
Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
Serve on teams and task groups for projects/initiatives within the business unit & or across the organization
Write online reference material, instructions and communications
Act as supervisor/manager in the incumbent's absence
Perform other duties as assigned
Qualifications
Ability to compile, organize and present information clearly and concisely
Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
Extensive experience in composing correspondence that adheres to grammar and company writing style and standards
Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
Extensive experience in researching, compiling, and documenting data, business processes, and workflow
Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects
Significant experience in work which displays increasing levels of responsibility and/or authority
Significant experience in working with all levels of staff, management, stakeholders, vendors
Advanced knowledge of change management principles and practices
Expert knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
Advanced leading or managing multiple technical projects/tasks/teams
Desired – Working knowledge of Microsoft project and project management tools
Advanced skill analyzing and organizing problems or work processes for technical solutions
Advanced skill identifying and analyzing business requirements and recommending solutions
Expert skill capturing and translating processes and requirements into easily understood terms
Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Expert skill researching and analyzing data, processes and trends
Desired – Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Desired – Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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Job Posting Information Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apex Systems, is seeking the following. Apply via Dice today!
Job#: 3021723
Site: Headquarters (HDQ)
Business Unit: Digital Comms & Engagement
Description: Location - HDQ/Hybrid only
Description To support the company by researching operational processes to develop and maintain technical and non-technical reference materials. To participate in infrastructure upgrades, software implementations, and other organizational projects to support the development and maintenance of intranet based manuals and company systems. Works independently. Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.
Responsibilities
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Collaborate with project team members to ensure alignment with departmental efforts
Lead conduction of research and preparation of reference material
Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
Ensure effective management of projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks
Interview business owners to determine task objectives, requirements and needs including complex intranet resources
Maintain documentation library to ensure currency of processes
Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise
Participate on cross-functional training team to establish and maintain a community of practice
Provide training to end user in the use of electronic manuals and reference material
Review content requirements for initiatives and recommend to business owners processes to be completed in order to achieve their objectives and avoid gaps
Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
Administer and develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results – Lead
Ensure clear, concise and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Lead, guide and mentor less experienced staff
Manage client expectations up to and including all executive level leader
Recommend strategy for communications
Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
Serve on teams and task groups for projects/initiatives within the business unit & or across the organization
Write online reference material, instructions and communications
Act as supervisor/manager in the incumbent's absence
Perform other duties as assigned
Qualifications
Ability to compile, organize and present information clearly and concisely
Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
Extensive experience in composing correspondence that adheres to grammar and company writing style and standards
Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
Extensive experience in researching, compiling, and documenting data, business processes, and workflow
Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects
Significant experience in work which displays increasing levels of responsibility and/or authority
Significant experience in working with all levels of staff, management, stakeholders, vendors
Advanced knowledge of change management principles and practices
Expert knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
Advanced leading or managing multiple technical projects/tasks/teams
Desired – Working knowledge of Microsoft project and project management tools
Advanced skill analyzing and organizing problems or work processes for technical solutions
Advanced skill identifying and analyzing business requirements and recommending solutions
Expert skill capturing and translating processes and requirements into easily understood terms
Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Expert skill researching and analyzing data, processes and trends
Desired – Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Desired – Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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