Fitness Sales and Member Service - Club Pilates
Coachella Fitness Concepts Inc., Palm Springs, California, United States, 92292
Company Overview
Coachella Fitness Concepts Inc. is committed to helping our community live their best lives through affordable, accessible Pilates and yoga classes. Our locations include Club Pilates in Palm Springs and Rancho Mirage, and YogaSix in Palm Desert and La Quinta. We believe everyone deserves the mind‑body experience of fitness, creating better health with a focus on core strength, stability and balance. We offer a variety of different class types designed to accommodate students of all levels in a way that is empowering, energizing, and fun. Our methodologies provide a consistent but creative experience for each class type, every time.
Position Overview The successful candidate will assist the General Manager with new membership sales, studio operations/cleaning, and membership retention. Our sales and service advisors provide superior customer service while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, he or she must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team‑oriented, and have a drive and passion for sales and service. We expect our team members to be excited about meeting and greeting our customers and be part of building a strong community.
Essential Duties And Responsibilities Sales
Execute sales process of lead generation, follow up, and closing the sale
Meet and exceed sales goals as established by the General Manager
Build relationships and understand a prospect’s fitness goals, and present available services to help them achieve goals
Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
Develop selling skills by participating in trainings and company meetings
Be knowledgeable about all products, programs and pricing
Sell retail items and answer questions about brands
Membership Retention
Assist members with in‑person and phone inquiries regarding membership policies
Greet members and visitors warmly and make them feel welcome in the studio
Club Operations
Maintain a clean and safe studio during shift by completing cleaning and operational tasks as directed by General Manager or Company policies
Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines
Other
Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers
Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
Comply with established safe work practices and attend to all safety‑related training provided or made available by the Company
Perform additional duties as assigned by the General Manager or Company Management
Qualifications Education and/or Experience
2+ years of retail or other sales experience. Fitness sales a plus
Required Technical / Other Skills And Abilities
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
Strong customer service skills
Solid writing and grammar skills
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co‑workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
Proficient with computers and studio software
Physical Requirements
May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, and kneel
May be asked to occasionally lift up to 30 pounds
Must be able to physically complete cleaning tasks such as mopping, dusting and disinfecting surfaces
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust and focus
Must be able to effectively hear in person and via telephone
Compensation And Perks This position offers a competitive hourly wage and commissions paid on personal membership and retail sales. 401(k) offered after 1 year of service. There is opportunity for bonus based on performance, and opportunity for growth within the company.
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Position Overview The successful candidate will assist the General Manager with new membership sales, studio operations/cleaning, and membership retention. Our sales and service advisors provide superior customer service while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, he or she must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team‑oriented, and have a drive and passion for sales and service. We expect our team members to be excited about meeting and greeting our customers and be part of building a strong community.
Essential Duties And Responsibilities Sales
Execute sales process of lead generation, follow up, and closing the sale
Meet and exceed sales goals as established by the General Manager
Build relationships and understand a prospect’s fitness goals, and present available services to help them achieve goals
Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
Develop selling skills by participating in trainings and company meetings
Be knowledgeable about all products, programs and pricing
Sell retail items and answer questions about brands
Membership Retention
Assist members with in‑person and phone inquiries regarding membership policies
Greet members and visitors warmly and make them feel welcome in the studio
Club Operations
Maintain a clean and safe studio during shift by completing cleaning and operational tasks as directed by General Manager or Company policies
Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines
Other
Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers
Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
Comply with established safe work practices and attend to all safety‑related training provided or made available by the Company
Perform additional duties as assigned by the General Manager or Company Management
Qualifications Education and/or Experience
2+ years of retail or other sales experience. Fitness sales a plus
Required Technical / Other Skills And Abilities
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
Strong customer service skills
Solid writing and grammar skills
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co‑workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
Proficient with computers and studio software
Physical Requirements
May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, and kneel
May be asked to occasionally lift up to 30 pounds
Must be able to physically complete cleaning tasks such as mopping, dusting and disinfecting surfaces
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust and focus
Must be able to effectively hear in person and via telephone
Compensation And Perks This position offers a competitive hourly wage and commissions paid on personal membership and retail sales. 401(k) offered after 1 year of service. There is opportunity for bonus based on performance, and opportunity for growth within the company.
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