Community Outreach Worker II - #26-6701-01
Alameda County, Oakland, California, United States, 94616
Introduction
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted online.
DESCRIPTION THE COUNTY: Established in 1853, Alameda County has a population of over 1.6 million residents, making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business.
THE POSITION: Under general supervision, performs casework and a variety of community and educational outreach activities in health care, public safety, or social services programs; acts as a liaison between communities, agencies, other resources and services, and program staff; and performs related work as required.
THE VACANCIES: We are currently recruiting to establish a countywide eligible list that will be used by any County department or agency needing to fill a vacancy in this classification. There are immediate vacancies in Alameda County Health.
IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate for this position will demonstrate experience in the following areas: A satisfactory level of technical and professional skill or knowledge in position related areas; Maintaining effectiveness when experiencing major changes in work responsibilities; Ensuring that customer focus is a driving force behind decisions, and activities; Interacting with others in a way that promotes confidence in one’s intentions and those of the organization; Working effectively and cooperatively with others; establishing and maintaining good working relationships; Support, explain and instruct clients/customers in understanding of available health and community resources. Present ideas effectively to individuals or groups; Clearly convey information and ideas; and interact well with others by relating people from varied backgrounds and in different situations; and who exemplifies understanding, courtesy, tact, empathy, concern, and politeness; Making a positive impact on others by exuding an air of confidence, creating good first impressions by professionally commanding attention, and earning the professional trust and respect of others. For a detailed listing of the duties and essential competency requirements for this position, please see the complete Community Outreach Worker II job description.
MINIMUM QUALIFICATIONS Either I. Experience: The equivalent of six (6) months of full-time satisfactory experience in the Community Outreach Worker I in the County of Alameda classified service. OR II. Experience: The equivalent of two (2) years’ full-time experience working in a community outreach program performing duties, such as: Intake, peer counseling, obtaining personal history data needs, non-clinical assessments, client community health education, program screening, placement, and referral. Substitution: The equivalent of an AA degree (60 semester or 90 quarter units) from an accredited college in health services, social science, health education, or a related field, such as psychology or counseling, may be substituted for one (1) year of full-time experience in pattern II above. License/Certificate: Some positions may require a certificate in Tuberculin Skin Testing, Phlebotomy, and HIV Counseling. Some positions may require a valid California Motor Vehicle Operator’s License. Special Requirements: Some positions may require employees to work evenings and weekends when needed. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: Availability of community and governmental services and resources; Interviewing techniques and methods; Principles of counseling and health education; Basic social needs, problems, attitudes, and behavioral patterns; Basic principles of health promotion, disease prevention, and preventive health care; Community structure and dynamics, and method of group facilitation; Outreach program development, implementation, and evaluation; Computer database operation and basic data entry skills. Ability to: Establish and maintain effective working relationships with clients, their families, professionals, paraprofessionals, and support staff in the department, outside agencies, schools, and with the public in a variety of ethnic and cultural communities; Communicate clearly and effectively, both orally and in writing; Follow prescribed procedures; Obtain and maintain accurate case information; Perform phlebotomy with applicable training; Understand and accept differences in attitudes toward health problems, resulting from medical, cultural, financial, or other forms of deprivation; Work with persons infected with communicable diseases; Plan and implement presentations of program objectives and guidelines; Analyze client activities and integrate appropriate program activities/services; Gain confidence and obtain personal and confidential data from clients across ethnic and cultural lines; Research, prepare, and deliver preventive health presentations.
EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicants' applications to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process. A review of candidates’ Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. An oral interview which will be weighted as 100 % of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, hrs.alamedacountyca.gov.
RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 PM, Monday, February 23, 2026. Review of Minimum Qualifications: March 5, 2026. Review of Supplemental Questionnaire for Best Qualified: April 6, 2026. Virtual Pre-Recorded Civil Service Oral Examination: Ratings of Oral Examinations: April 6 - April 16, 2026. April 20 - May 1, 2026 Notification of Results: Week of May 4, 2026. TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: Varies per Department. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN. Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, hrs.alamedacountyca.gov.
BENEFITS
Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts – Health FSA, Dependent Care, and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits – Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity, and Legal Services
Employee Assistance Program
Retirement Plan – Defined Benefit Pension Plan
Deferred Compensation Plan – 457 Plan or Roth Plan
Paid holidays (12 per year)
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g., theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.
EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
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DESCRIPTION THE COUNTY: Established in 1853, Alameda County has a population of over 1.6 million residents, making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business.
THE POSITION: Under general supervision, performs casework and a variety of community and educational outreach activities in health care, public safety, or social services programs; acts as a liaison between communities, agencies, other resources and services, and program staff; and performs related work as required.
THE VACANCIES: We are currently recruiting to establish a countywide eligible list that will be used by any County department or agency needing to fill a vacancy in this classification. There are immediate vacancies in Alameda County Health.
IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate for this position will demonstrate experience in the following areas: A satisfactory level of technical and professional skill or knowledge in position related areas; Maintaining effectiveness when experiencing major changes in work responsibilities; Ensuring that customer focus is a driving force behind decisions, and activities; Interacting with others in a way that promotes confidence in one’s intentions and those of the organization; Working effectively and cooperatively with others; establishing and maintaining good working relationships; Support, explain and instruct clients/customers in understanding of available health and community resources. Present ideas effectively to individuals or groups; Clearly convey information and ideas; and interact well with others by relating people from varied backgrounds and in different situations; and who exemplifies understanding, courtesy, tact, empathy, concern, and politeness; Making a positive impact on others by exuding an air of confidence, creating good first impressions by professionally commanding attention, and earning the professional trust and respect of others. For a detailed listing of the duties and essential competency requirements for this position, please see the complete Community Outreach Worker II job description.
MINIMUM QUALIFICATIONS Either I. Experience: The equivalent of six (6) months of full-time satisfactory experience in the Community Outreach Worker I in the County of Alameda classified service. OR II. Experience: The equivalent of two (2) years’ full-time experience working in a community outreach program performing duties, such as: Intake, peer counseling, obtaining personal history data needs, non-clinical assessments, client community health education, program screening, placement, and referral. Substitution: The equivalent of an AA degree (60 semester or 90 quarter units) from an accredited college in health services, social science, health education, or a related field, such as psychology or counseling, may be substituted for one (1) year of full-time experience in pattern II above. License/Certificate: Some positions may require a certificate in Tuberculin Skin Testing, Phlebotomy, and HIV Counseling. Some positions may require a valid California Motor Vehicle Operator’s License. Special Requirements: Some positions may require employees to work evenings and weekends when needed. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: Availability of community and governmental services and resources; Interviewing techniques and methods; Principles of counseling and health education; Basic social needs, problems, attitudes, and behavioral patterns; Basic principles of health promotion, disease prevention, and preventive health care; Community structure and dynamics, and method of group facilitation; Outreach program development, implementation, and evaluation; Computer database operation and basic data entry skills. Ability to: Establish and maintain effective working relationships with clients, their families, professionals, paraprofessionals, and support staff in the department, outside agencies, schools, and with the public in a variety of ethnic and cultural communities; Communicate clearly and effectively, both orally and in writing; Follow prescribed procedures; Obtain and maintain accurate case information; Perform phlebotomy with applicable training; Understand and accept differences in attitudes toward health problems, resulting from medical, cultural, financial, or other forms of deprivation; Work with persons infected with communicable diseases; Plan and implement presentations of program objectives and guidelines; Analyze client activities and integrate appropriate program activities/services; Gain confidence and obtain personal and confidential data from clients across ethnic and cultural lines; Research, prepare, and deliver preventive health presentations.
EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicants' applications to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process. A review of candidates’ Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. An oral interview which will be weighted as 100 % of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, hrs.alamedacountyca.gov.
RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 PM, Monday, February 23, 2026. Review of Minimum Qualifications: March 5, 2026. Review of Supplemental Questionnaire for Best Qualified: April 6, 2026. Virtual Pre-Recorded Civil Service Oral Examination: Ratings of Oral Examinations: April 6 - April 16, 2026. April 20 - May 1, 2026 Notification of Results: Week of May 4, 2026. TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: Varies per Department. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN. Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, hrs.alamedacountyca.gov.
BENEFITS
Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts – Health FSA, Dependent Care, and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits – Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity, and Legal Services
Employee Assistance Program
Retirement Plan – Defined Benefit Pension Plan
Deferred Compensation Plan – 457 Plan or Roth Plan
Paid holidays (12 per year)
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g., theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.
EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
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