Customer Service Representative - $25.50 - $26.50 per hour
7Seventy Recruiting, California, Missouri, United States, 65018
This is an entry-level, support-focused role designed for individuals who enjoy helping customers and delivering a consistently positive service experience.
As a Customer Service Representative, you will serve as a frontline point of contact for policyholders, brokers, and internal partners, ensuring inquiries are handled accurately, professionally, and in a timely manner.
What You’ll Do
Handle customer inquiries related to policies, billing, endorsements, licensing, and general account questions
Provide clear, accurate, and courteous assistance to customers and business partners
Process policy changes, endorsements, and updates in accordance with established guidelines
Collaborate with internal teams such as underwriting, claims, and billing to resolve customer needs
Ensure compliance with internal procedures, service standards, and regulatory requirements
Accurately document all customer interactions and maintain complete records in internal systems
Participate in ongoing training sessions and team meetings to stay current on products and procedures
Contribute to team goals by sharing feedback and supporting a positive, collaborative work environment
Qualifications
High school diploma or equivalent required
Basic computer proficiency and ability to navigate internal systems
Strong verbal and written communication skills with a professional phone presence
Good interpersonal skills and ability to work effectively in a team environment
Ability to handle moderately complex tasks and exercise sound judgment when needed
Capability to work independently with minimal supervision
Understanding of rules and procedures to provide accurate information to callers
Prior customer service, call center, or insurance-related experience preferred
Bilingual English/Spanish skills are a plus
This remote role requires consistent interaction with customers via phone and digital systems. The position involves extended periods of computer and phone use, attention to detail, and the ability to remain composed and customer-focused in a fast-paced service environment.
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As a Customer Service Representative, you will serve as a frontline point of contact for policyholders, brokers, and internal partners, ensuring inquiries are handled accurately, professionally, and in a timely manner.
What You’ll Do
Handle customer inquiries related to policies, billing, endorsements, licensing, and general account questions
Provide clear, accurate, and courteous assistance to customers and business partners
Process policy changes, endorsements, and updates in accordance with established guidelines
Collaborate with internal teams such as underwriting, claims, and billing to resolve customer needs
Ensure compliance with internal procedures, service standards, and regulatory requirements
Accurately document all customer interactions and maintain complete records in internal systems
Participate in ongoing training sessions and team meetings to stay current on products and procedures
Contribute to team goals by sharing feedback and supporting a positive, collaborative work environment
Qualifications
High school diploma or equivalent required
Basic computer proficiency and ability to navigate internal systems
Strong verbal and written communication skills with a professional phone presence
Good interpersonal skills and ability to work effectively in a team environment
Ability to handle moderately complex tasks and exercise sound judgment when needed
Capability to work independently with minimal supervision
Understanding of rules and procedures to provide accurate information to callers
Prior customer service, call center, or insurance-related experience preferred
Bilingual English/Spanish skills are a plus
This remote role requires consistent interaction with customers via phone and digital systems. The position involves extended periods of computer and phone use, attention to detail, and the ability to remain composed and customer-focused in a fast-paced service environment.
#J-18808-Ljbffr