Company Overview
Nampa Valley Helicopters (NVH), located in Meridian, Idaho, brings over 30 years of experience as an
Airbus Helicopters Authorized Service Center . We are recognized for exceptional service, uncompromising safety standards, and high-performance solutions. Our success is built on trust, craftsmanship, and a commitment to exceeding customer expectations. At NVH, our team takes pride in delivering reliable, high-quality support to our valued clients.
Position Summary Nampa Valley Helicopters has an immediate opening for a
Full-Time Customer Service Representative . This role serves as the primary point of contact for customer-related inquiries and represents the voice of the customer within NVH. The ideal candidate will ensure timely, accurate, and proactive communication with customers while supporting spare parts and service sales, order administration, and account management.
This is a
100% on-site position
based in Meridian, Idaho.
Key Responsibilities
Serve as the primary customer contact for inquiries, orders, pricing, delivery status, and support
Promote the sale of spare parts and services through inbound and outbound phone and electronic communications
Provide proactive updates on order status throughout the acquisition cycle
Enter and manage customer orders in the MRP/ERP system and related databases
Support AOG (Aircraft on Ground) events, including weekend and after-hours coverage
Develop material forecasts for assigned customer accounts
Follow up on customer requests, resolve issues to closure, and identify up‑selling opportunities
Interface with internal departments including Procurement, Quality, Finance, and Production
Monitor customer sales activity and report trends to management
Support customer metrics by providing accurate and relevant data
Represent NVH with professionalism, integrity, accountability, and responsiveness
Perform additional duties as assigned
Qualifications & Skills
Proven customer service or customer support experience
Strong focus on customer satisfaction and relationship management
Excellent verbal, written, and interpersonal communication skills
Detail-oriented, dependable, and self‑motivated
Ability to manage multiple priorities and follow tasks through to completion
Strong problem‑solving skills with a customer‑focused mindset
Proficiency with Microsoft Office Suite
Experience with ERP systems (Quantum software preferred)
Prior aviation‑related customer support or sales experience is a plus
Aviation mechanical experience is a plus
Ability to work on‑site in Meridian, ID
Some travel may be required
Why Join Nampa Valley Helicopters
Established, respected aviation service organization
Team‑oriented culture with a focus on quality and trust
Opportunity to work directly with aviation professionals and customers
Competitive, full‑time position with long‑term growth potential
#J-18808-Ljbffr
Airbus Helicopters Authorized Service Center . We are recognized for exceptional service, uncompromising safety standards, and high-performance solutions. Our success is built on trust, craftsmanship, and a commitment to exceeding customer expectations. At NVH, our team takes pride in delivering reliable, high-quality support to our valued clients.
Position Summary Nampa Valley Helicopters has an immediate opening for a
Full-Time Customer Service Representative . This role serves as the primary point of contact for customer-related inquiries and represents the voice of the customer within NVH. The ideal candidate will ensure timely, accurate, and proactive communication with customers while supporting spare parts and service sales, order administration, and account management.
This is a
100% on-site position
based in Meridian, Idaho.
Key Responsibilities
Serve as the primary customer contact for inquiries, orders, pricing, delivery status, and support
Promote the sale of spare parts and services through inbound and outbound phone and electronic communications
Provide proactive updates on order status throughout the acquisition cycle
Enter and manage customer orders in the MRP/ERP system and related databases
Support AOG (Aircraft on Ground) events, including weekend and after-hours coverage
Develop material forecasts for assigned customer accounts
Follow up on customer requests, resolve issues to closure, and identify up‑selling opportunities
Interface with internal departments including Procurement, Quality, Finance, and Production
Monitor customer sales activity and report trends to management
Support customer metrics by providing accurate and relevant data
Represent NVH with professionalism, integrity, accountability, and responsiveness
Perform additional duties as assigned
Qualifications & Skills
Proven customer service or customer support experience
Strong focus on customer satisfaction and relationship management
Excellent verbal, written, and interpersonal communication skills
Detail-oriented, dependable, and self‑motivated
Ability to manage multiple priorities and follow tasks through to completion
Strong problem‑solving skills with a customer‑focused mindset
Proficiency with Microsoft Office Suite
Experience with ERP systems (Quantum software preferred)
Prior aviation‑related customer support or sales experience is a plus
Aviation mechanical experience is a plus
Ability to work on‑site in Meridian, ID
Some travel may be required
Why Join Nampa Valley Helicopters
Established, respected aviation service organization
Team‑oriented culture with a focus on quality and trust
Opportunity to work directly with aviation professionals and customers
Competitive, full‑time position with long‑term growth potential
#J-18808-Ljbffr