Hotline (Crisis) Director
Women Helping Women
Location In person, Downtown Cincinnati
Who We Are Women Helping Women (WHW) serves survivors of gender-based violence, including domestic violence, sexual assault, and stalking, across Adams, Brown, Butler, Clermont, and Hamilton Counties. Founded in 1973, WHW has grown into a mission-driven nonprofit with over 100 staff members across multiple teams. Our mission is to prevent gender-based violence and to empower all survivors.
What We’re Looking For The Hotline Director provides leadership, oversight, and clinical guidance for WHW’s 24-hour crisis hotline and crisis response services. This role ensures high-quality, trauma-informed crisis intervention, survivor advocacy, and safety planning while supervising staff, maintaining community partnerships, and ensuring compliance with agency policies, funder requirements, and ethical standards. The Hotline Director balances direct crisis system oversight with administrative, supervisory, and leadership responsibilities, prioritizing survivor autonomy, informed choice, and equitable access to services.
What You Will Be Responsible For Program Leadership & Oversight
Oversee daily operations of the 24-hour crisis hotline and related crisis response services
Ensure consistent, survivor-centered, trauma-informed crisis intervention and advocacy
Monitor program coverage and respond to staffing or service gaps as needed
Ensure compliance with WHW policies, Intervention Director SOP, confidentiality standards, and funder requirements
Review and ensure timely, accurate, and confidential documentation and reporting
Supervision & Staff Development
Recruit, hire, train, and supervise hotline supervisors, advocates, and support staff
Provide regular supervision, coaching, and performance feedback
Foster a collaborative, supportive, and accountable team culture
Address performance concerns in coordination with Human Resources and leadership
Support staff wellness and mitigate secondary trauma
Crisis Systems & Community Collaboration
Maintain and strengthen relationships with hospitals, law enforcement, emergency responders, and community partners
Serve as a point of contact for crisis system coordination and problem-solving
Participate in community meetings, task forces, and system-level collaborations
Represent WHW professionally in community and system settings
Quality Assurance & Data Management
Monitor service delivery trends, outcomes, and data to support quality improvement
Ensure timely submission of required reports and data
Utilize data to inform program improvements and staff training needs
Leadership & Agency Engagement
Participate in leadership meetings, planning initiatives, and agency-wide activities
Collaborate with other Directors to support integrated service delivery
Support implementation of agency priorities, values, and strategic goals
About You Required Qualifications
Bachelor’s degree in social work, psychology, public health, or related field; or equivalent experience (5+ years in crisis response or gender-based violence services)
Supervisory or leadership experience in social services, crisis response, or advocacy
Strong written and verbal communication skills
Strong computer skills, including proficiency with Microsoft Office, databases, and virtual communication platforms
Valid driver’s license and reliable transportation for occasional in-person responsibilities
Preferred Qualifications
Master’s degree in social work or related field
Experience supervising crisis hotline or 24-hour response programs
Familiarity with domestic violence, sexual assault, and stalking dynamics
Experience working with co-occurring mental health and substance use concerns
Fluency in a language other than English
Required Skills & Competencies
Crisis Leadership: Ability to oversee high-risk, time-sensitive crisis services with sound judgment
Trauma-Informed Practice: Deep understanding of survivor-centered, nonjudgmental advocacy
Supervision & Coaching: Skill in supporting staff growth, accountability and ethical practice
Advocacy: Commitment to survivor autonomy, informed choice, and systems advocacy
Confidentiality: Strong adherence to confidentiality, VAWA, and data protection standards
Communication: Clear, effective communication with staff, survivors, and community partners
Cultural Responsiveness: Ability to lead inclusive, equitable services for diverse communities
Problem-Solving: Capacity to navigate complex systems and resolve operational challenges
Boundary Setting: Strong professional boundaries and ethical decision-making
Stress Management: Ability to manage high-pressure environments and support staff wellness
Compensation This is a salaried, exempt position. Compensation is based on education, experience, and internal equity. Starting rate $60,000.
Benefits
Comprehensive health benefits
Paid time off, holidays, and sick time
Professional development opportunities
403(b) retirement plan with employer match
Equal Opportunity Statement Women Helping Women complies with applicable laws requiring reasonable accommodations for individuals with disabilities. WHW is an equal opportunity employer.
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Location In person, Downtown Cincinnati
Who We Are Women Helping Women (WHW) serves survivors of gender-based violence, including domestic violence, sexual assault, and stalking, across Adams, Brown, Butler, Clermont, and Hamilton Counties. Founded in 1973, WHW has grown into a mission-driven nonprofit with over 100 staff members across multiple teams. Our mission is to prevent gender-based violence and to empower all survivors.
What We’re Looking For The Hotline Director provides leadership, oversight, and clinical guidance for WHW’s 24-hour crisis hotline and crisis response services. This role ensures high-quality, trauma-informed crisis intervention, survivor advocacy, and safety planning while supervising staff, maintaining community partnerships, and ensuring compliance with agency policies, funder requirements, and ethical standards. The Hotline Director balances direct crisis system oversight with administrative, supervisory, and leadership responsibilities, prioritizing survivor autonomy, informed choice, and equitable access to services.
What You Will Be Responsible For Program Leadership & Oversight
Oversee daily operations of the 24-hour crisis hotline and related crisis response services
Ensure consistent, survivor-centered, trauma-informed crisis intervention and advocacy
Monitor program coverage and respond to staffing or service gaps as needed
Ensure compliance with WHW policies, Intervention Director SOP, confidentiality standards, and funder requirements
Review and ensure timely, accurate, and confidential documentation and reporting
Supervision & Staff Development
Recruit, hire, train, and supervise hotline supervisors, advocates, and support staff
Provide regular supervision, coaching, and performance feedback
Foster a collaborative, supportive, and accountable team culture
Address performance concerns in coordination with Human Resources and leadership
Support staff wellness and mitigate secondary trauma
Crisis Systems & Community Collaboration
Maintain and strengthen relationships with hospitals, law enforcement, emergency responders, and community partners
Serve as a point of contact for crisis system coordination and problem-solving
Participate in community meetings, task forces, and system-level collaborations
Represent WHW professionally in community and system settings
Quality Assurance & Data Management
Monitor service delivery trends, outcomes, and data to support quality improvement
Ensure timely submission of required reports and data
Utilize data to inform program improvements and staff training needs
Leadership & Agency Engagement
Participate in leadership meetings, planning initiatives, and agency-wide activities
Collaborate with other Directors to support integrated service delivery
Support implementation of agency priorities, values, and strategic goals
About You Required Qualifications
Bachelor’s degree in social work, psychology, public health, or related field; or equivalent experience (5+ years in crisis response or gender-based violence services)
Supervisory or leadership experience in social services, crisis response, or advocacy
Strong written and verbal communication skills
Strong computer skills, including proficiency with Microsoft Office, databases, and virtual communication platforms
Valid driver’s license and reliable transportation for occasional in-person responsibilities
Preferred Qualifications
Master’s degree in social work or related field
Experience supervising crisis hotline or 24-hour response programs
Familiarity with domestic violence, sexual assault, and stalking dynamics
Experience working with co-occurring mental health and substance use concerns
Fluency in a language other than English
Required Skills & Competencies
Crisis Leadership: Ability to oversee high-risk, time-sensitive crisis services with sound judgment
Trauma-Informed Practice: Deep understanding of survivor-centered, nonjudgmental advocacy
Supervision & Coaching: Skill in supporting staff growth, accountability and ethical practice
Advocacy: Commitment to survivor autonomy, informed choice, and systems advocacy
Confidentiality: Strong adherence to confidentiality, VAWA, and data protection standards
Communication: Clear, effective communication with staff, survivors, and community partners
Cultural Responsiveness: Ability to lead inclusive, equitable services for diverse communities
Problem-Solving: Capacity to navigate complex systems and resolve operational challenges
Boundary Setting: Strong professional boundaries and ethical decision-making
Stress Management: Ability to manage high-pressure environments and support staff wellness
Compensation This is a salaried, exempt position. Compensation is based on education, experience, and internal equity. Starting rate $60,000.
Benefits
Comprehensive health benefits
Paid time off, holidays, and sick time
Professional development opportunities
403(b) retirement plan with employer match
Equal Opportunity Statement Women Helping Women complies with applicable laws requiring reasonable accommodations for individuals with disabilities. WHW is an equal opportunity employer.
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