Customer Service Representative
TRC Sales Inc, Garden Grove, California, United States, 92641
TRC Sales Inc is a dedicated manufacturers' representative agency specializing in the HVAC/R industry. Serving California, Arizona, Nevada, Hawaii, and Guam, TRC Sales Inc partners with top‑tier manufacturers to provide high‑quality HVAC/R products. The company takes pride in its strategically located sales representatives who deliver exceptional sales and service experiences. With a commitment to excellence, TRC Sales Inc supports businesses with superior product knowledge and industry expertise.
Role Description This is a full‑time, on‑site role for a Customer Service Representative in the Garden Grove, California office. The individual in this role serves as a key point of contact for customers, delivering exceptional support and ensuring timely resolution of inquiries via phone and email. This role also provides critical assistance to our Outside Sales team by responding promptly to requests related to quotes, purchase orders, and customer follow‑up, helping to maintain seamless communication and operational efficiency.
Job Functions
Assist customers with price quotes and accurately process purchase orders
Track orders and provide updates to customers at regular intervals or upon request
Assist with warranty claims and ensure timely resolution
Follow up with customers to ensure their issues are resolved
Collaborate with Outside Sales Team to address customer needs
Identify and escalate priority issues to the appropriate channels
Maintain customer records by updating account information
Other duties as assigned
Minimum Qualifications
High school diploma or GED required
Proficiency with Microsoft Office Suite is required
Excellent attention to detail, critical thinking, and analytical skills
Ability to work proactively and efficiently in a fast‑paced environment
Interacting professionally with others
Dedicated to excellent customer service
Ability to communicate effectively, verbally and in writing
Ability to follow directions and collaborate effectively with a team
Preferred Job Qualifications and Skills
Bachelor's degree preferred or comparable experience of 2+ years as a Customer Service Representative
Familiarity with CRM systems, RepFabric background is a plus
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Role Description This is a full‑time, on‑site role for a Customer Service Representative in the Garden Grove, California office. The individual in this role serves as a key point of contact for customers, delivering exceptional support and ensuring timely resolution of inquiries via phone and email. This role also provides critical assistance to our Outside Sales team by responding promptly to requests related to quotes, purchase orders, and customer follow‑up, helping to maintain seamless communication and operational efficiency.
Job Functions
Assist customers with price quotes and accurately process purchase orders
Track orders and provide updates to customers at regular intervals or upon request
Assist with warranty claims and ensure timely resolution
Follow up with customers to ensure their issues are resolved
Collaborate with Outside Sales Team to address customer needs
Identify and escalate priority issues to the appropriate channels
Maintain customer records by updating account information
Other duties as assigned
Minimum Qualifications
High school diploma or GED required
Proficiency with Microsoft Office Suite is required
Excellent attention to detail, critical thinking, and analytical skills
Ability to work proactively and efficiently in a fast‑paced environment
Interacting professionally with others
Dedicated to excellent customer service
Ability to communicate effectively, verbally and in writing
Ability to follow directions and collaborate effectively with a team
Preferred Job Qualifications and Skills
Bachelor's degree preferred or comparable experience of 2+ years as a Customer Service Representative
Familiarity with CRM systems, RepFabric background is a plus
#J-18808-Ljbffr