Job Description
The Inside Sales Specialist is the hub of our glazing operation. If a project runs smoothly, ships correctly, and the customer feels taken care of, this role had a hand in it. You’ll be the first voice our customers hear, the detail-checker behind every order, and the behind-the-scenes coordinator that keeps sales, service, and installation moving in sync.
This is a fast-paced, detail-driven position for someone who enjoys problem-solving, juggling priorities, and being the go-to person when questions come in.
What You’ll Do Be the First Point of Contact
Answer incoming calls with professionalism, confidence, and a customer-first mindset
Provide clear guidance on glazing products, pricing, timelines, and general project questions
Build trust with homeowners, contractors, and commercial clients through consistent, responsive communication
Enter orders accurately from phone, email, or fax inquiries
Confirm pricing, measurements, product selections, and installation requirements
Manage changes, revisions, and updates while keeping customers and internal teams informed
Schedule residential service calls and installations
Communicate timelines, expectations, and updates clearly
Partner closely with field glaziers and warehouse staff to ensure materials and labor align
Work with approved vendors to source standard, specialty, and custom glazing products
Request and review vendor quotes
Submit purchasing documentation accurately and on time
Track lead times, confirmations, and deliveries, and proactively communicate updates
Ensure all job-related paperwork is complete, accurate, and properly filed
Maintain organized records for orders, service calls, and installations
Create clear data sheets for budgeting, planning, and internal reference when needed
Provide administrative and documentation support to other departments as required
What You Bring to the Table
Strong attention to detail and excellent organization skills
Ability to manage multiple orders, projects, and priorities at once
Clear, professional communication, written and verbal
A customer-service mindset with solid problem-solving skills
Comfort with computers, order entry systems, and office software
Experience & Qualifications
Sales, customer service, or administrative experience preferred
Experience in glazing, construction, or building materials is a big plus
Willingness and ability to learn product specs, pricing structures, and lead times
Reliable attendance and a professional approach to work
Work Environment
Office-based role with frequent coordination with field and warehouse teams
Benefits Riddle’s Glass offers a competitive benefits package designed to support your health, financial future, and work-life balance:
401(k) Savings Plan with employer match
Medical, Dental, and Vision Insurance
Employer contributions to a Health Savings Account (HSA), Flex Spending Account (FSA) and 529 College Savings Plan
Company-paid training and development
Paid Time Off (PTO)
Paid Sick Time
Parental Leave
#riddles
#J-18808-Ljbffr
This is a fast-paced, detail-driven position for someone who enjoys problem-solving, juggling priorities, and being the go-to person when questions come in.
What You’ll Do Be the First Point of Contact
Answer incoming calls with professionalism, confidence, and a customer-first mindset
Provide clear guidance on glazing products, pricing, timelines, and general project questions
Build trust with homeowners, contractors, and commercial clients through consistent, responsive communication
Enter orders accurately from phone, email, or fax inquiries
Confirm pricing, measurements, product selections, and installation requirements
Manage changes, revisions, and updates while keeping customers and internal teams informed
Schedule residential service calls and installations
Communicate timelines, expectations, and updates clearly
Partner closely with field glaziers and warehouse staff to ensure materials and labor align
Work with approved vendors to source standard, specialty, and custom glazing products
Request and review vendor quotes
Submit purchasing documentation accurately and on time
Track lead times, confirmations, and deliveries, and proactively communicate updates
Ensure all job-related paperwork is complete, accurate, and properly filed
Maintain organized records for orders, service calls, and installations
Create clear data sheets for budgeting, planning, and internal reference when needed
Provide administrative and documentation support to other departments as required
What You Bring to the Table
Strong attention to detail and excellent organization skills
Ability to manage multiple orders, projects, and priorities at once
Clear, professional communication, written and verbal
A customer-service mindset with solid problem-solving skills
Comfort with computers, order entry systems, and office software
Experience & Qualifications
Sales, customer service, or administrative experience preferred
Experience in glazing, construction, or building materials is a big plus
Willingness and ability to learn product specs, pricing structures, and lead times
Reliable attendance and a professional approach to work
Work Environment
Office-based role with frequent coordination with field and warehouse teams
Benefits Riddle’s Glass offers a competitive benefits package designed to support your health, financial future, and work-life balance:
401(k) Savings Plan with employer match
Medical, Dental, and Vision Insurance
Employer contributions to a Health Savings Account (HSA), Flex Spending Account (FSA) and 529 College Savings Plan
Company-paid training and development
Paid Time Off (PTO)
Paid Sick Time
Parental Leave
#riddles
#J-18808-Ljbffr