A payment solutions company located in Orem, Utah, is seeking a Merchant Retention Specialist to engage merchants at risk of cancellation and address their concerns. The ideal candidate will possess 2-5 years of experience in merchant services or customer retention, along with strong communication skills. Responsibilities include conducting save conversations, accurately documenting interactions in Salesforce, and collaborating with teams to reduce churn. The company offers competitive benefits including unlimited PTO and comprehensive insurance packages.
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