Description
The Collections Specialist is responsible for managing assigned customer accounts to ensure timely and accurate collection of receivables. This role works closely with customers, operations leadership, route managers, and customer service teams to resolve billing and service-related issues that impact payment, while maintaining positive customer relationships and supporting company cash flow objectives.
Key Responsibilities
Perform outbound collection activities for assigned commercial and residential waste service accounts through phone calls, emails, and written correspondence
Monitor accounts receivable aging reports and proactively follow up on past-due balances in accordance with company collection policies
Work directly with customers to resolve billing discrepancies related to waste services, including missed pickups, route schedules, service changes, equipment issues, contract terms, and pricing adjustments
Coordinate with Operations, Customer Service, and Route Supervisors to verify service completion, resolve service disputes, and remove barriers to payment
Accurately document all collection efforts, customer communications, disputes, and payment arrangements in the company’s billing or ERP system
Process and track payment commitments and follow up to ensure resolution
Escalate delinquent, high-risk, or non-responsive accounts to the Accounts Receivable Manager for further action, including service interruption, suspension, or referral to third-party collections when appropriate
Assist with maintaining accurate customer account records and receivable aging reports across multiple locations
Ensure compliance with company policies, internal controls, and confidentiality requirements
Maintain professionalism and composure when handling difficult customer interactions involving service or billing concerns
Perform other duties as assigned
Qualifications & Skills
Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
2–4 years of experience in collections, accounts receivable, or billing; experience in waste services, utilities, logistics, or other recurring service industries strongly preferred
Experience managing high-volume customer accounts and recurring billing cycles
Strong proficiency in Microsoft Excel and Microsoft Office applications
Experience working with billing systems, accounting software, or ERP platforms High attention to detail with strong documentation and data accuracy skills
Ability to communicate clearly and professionally with customers, internal teams, and leadership
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with the ability to balance collections effectiveness and service resolution
Working Conditions
Professional office environment
Minimal exposure to adverse environmental conditions typical of field or route operations
Physical Requirements
Sedentary work involving extended periods of sitting
Occasional standing and walking
Repetitive hand, wrist, and finger motion related to computer, keyboard, and telephone use
Ability to lift up to 10 pounds occasionally
Why Join Capital Waste Services
Stable, essential-service industry supporting local communities
Opportunities for growth within an expanding multi-location organization
Collaborative work environment closely connected to operations and service teams
Competitive pay and benefits
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The Collections Specialist is responsible for managing assigned customer accounts to ensure timely and accurate collection of receivables. This role works closely with customers, operations leadership, route managers, and customer service teams to resolve billing and service-related issues that impact payment, while maintaining positive customer relationships and supporting company cash flow objectives.
Key Responsibilities
Perform outbound collection activities for assigned commercial and residential waste service accounts through phone calls, emails, and written correspondence
Monitor accounts receivable aging reports and proactively follow up on past-due balances in accordance with company collection policies
Work directly with customers to resolve billing discrepancies related to waste services, including missed pickups, route schedules, service changes, equipment issues, contract terms, and pricing adjustments
Coordinate with Operations, Customer Service, and Route Supervisors to verify service completion, resolve service disputes, and remove barriers to payment
Accurately document all collection efforts, customer communications, disputes, and payment arrangements in the company’s billing or ERP system
Process and track payment commitments and follow up to ensure resolution
Escalate delinquent, high-risk, or non-responsive accounts to the Accounts Receivable Manager for further action, including service interruption, suspension, or referral to third-party collections when appropriate
Assist with maintaining accurate customer account records and receivable aging reports across multiple locations
Ensure compliance with company policies, internal controls, and confidentiality requirements
Maintain professionalism and composure when handling difficult customer interactions involving service or billing concerns
Perform other duties as assigned
Qualifications & Skills
Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
2–4 years of experience in collections, accounts receivable, or billing; experience in waste services, utilities, logistics, or other recurring service industries strongly preferred
Experience managing high-volume customer accounts and recurring billing cycles
Strong proficiency in Microsoft Excel and Microsoft Office applications
Experience working with billing systems, accounting software, or ERP platforms High attention to detail with strong documentation and data accuracy skills
Ability to communicate clearly and professionally with customers, internal teams, and leadership
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with the ability to balance collections effectiveness and service resolution
Working Conditions
Professional office environment
Minimal exposure to adverse environmental conditions typical of field or route operations
Physical Requirements
Sedentary work involving extended periods of sitting
Occasional standing and walking
Repetitive hand, wrist, and finger motion related to computer, keyboard, and telephone use
Ability to lift up to 10 pounds occasionally
Why Join Capital Waste Services
Stable, essential-service industry supporting local communities
Opportunities for growth within an expanding multi-location organization
Collaborative work environment closely connected to operations and service teams
Competitive pay and benefits
#J-18808-Ljbffr