Overview
At OptiSigns, we're on a bold mission: to become the #1 digital signage platform globally, rapidly outpacing our competitors and leading the way in innovation. We're dynamic, fast‑growing, and at the cutting edge of the digital signage industry. As part of our team, you'll have the unique opportunity to be a key player in this exciting journey, growing your career while helping our customers succeed.
The Role As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical expertise and customer‑facing skills to deliver a world‑class experience for our customers. This role is designed for early‑career professionals eager to learn, grow, and make a significant impact. You'll be responsible for:
Product Demonstrations: Guiding customers through engaging, high‑quality product demos to showcase our cutting‑edge digital signage solutions
Onboarding Clients: Ensuring customers have a seamless experience from the moment they join, providing them with the support and tools they need to be successful
Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging your problem‑solving skills and expanding your technical knowledge of digital signage and A/V systems
Managing Customer Relationships: Using tools like CRMs and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention
Guiding Investment Decisions: Assisting customers in making informed, strategic decisions for their digital signage projects, whether they are a small business or a Fortune 100 company
Requirements Technical Skills & Requirements
Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices
Technical Expertise: In‑depth knowledge of audio/video (A/V) and embedded systems, including hardware and software integration
Troubleshooting Skills: Ability to diagnose and resolve technical issues related to A/V and embedded systems
Customer‑Focused: A passion for providing exceptional customer service, with the ability to explain technical concepts in a clear, user‑friendly manner
Good understanding of Raspberry Pi and other embedded hardware and software
Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems
Creative thinking and problem‑solving abilities
Ability to work collaboratively in team settings
Strong communication skills to explain technical concepts to non‑technical users
The Ideal Candidate We're looking for someone who is early in their career but motivated to grow, both personally and professionally. You should have:
A strong mix of technical aptitude and interpersonal skills, ready to troubleshoot issues and build meaningful relationships with a diverse range of customers
The ability to adapt quickly and maintain discipline, thriving in a fast‑paced, high‑growth environment
Time management skills that allow you to handle multiple customer requests efficiently while maintaining a high level of service
A genuine "I can do this" attitude, driven by a hunger to learn, take on challenges, and succeed
Familiarity with or a willingness to learn digital signage technology, A/V systems, and tools like ticketing systems and CRMs
Career Growth Path At OptiSigns, we're committed to your long‑term career development. You'll have clear opportunities to advance into senior roles in customer success, product management, or inside sales as you develop your skills and contribute to our company's success. Our growth is your growth— as we expand, so will your career opportunities.
Company Culture This is an on‑site role in Houston, TX, where you'll be fully immersed in our customer‑obsessed, innovation‑driven culture. You'll also have the opportunity to travel for industry conferences and company off‑site events, building your network and staying up‑to‑date with industry trends. We believe in teamwork, delivering value, and always putting the customer first.
Benefits
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Paid time off
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The Role As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical expertise and customer‑facing skills to deliver a world‑class experience for our customers. This role is designed for early‑career professionals eager to learn, grow, and make a significant impact. You'll be responsible for:
Product Demonstrations: Guiding customers through engaging, high‑quality product demos to showcase our cutting‑edge digital signage solutions
Onboarding Clients: Ensuring customers have a seamless experience from the moment they join, providing them with the support and tools they need to be successful
Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging your problem‑solving skills and expanding your technical knowledge of digital signage and A/V systems
Managing Customer Relationships: Using tools like CRMs and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention
Guiding Investment Decisions: Assisting customers in making informed, strategic decisions for their digital signage projects, whether they are a small business or a Fortune 100 company
Requirements Technical Skills & Requirements
Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices
Technical Expertise: In‑depth knowledge of audio/video (A/V) and embedded systems, including hardware and software integration
Troubleshooting Skills: Ability to diagnose and resolve technical issues related to A/V and embedded systems
Customer‑Focused: A passion for providing exceptional customer service, with the ability to explain technical concepts in a clear, user‑friendly manner
Good understanding of Raspberry Pi and other embedded hardware and software
Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems
Creative thinking and problem‑solving abilities
Ability to work collaboratively in team settings
Strong communication skills to explain technical concepts to non‑technical users
The Ideal Candidate We're looking for someone who is early in their career but motivated to grow, both personally and professionally. You should have:
A strong mix of technical aptitude and interpersonal skills, ready to troubleshoot issues and build meaningful relationships with a diverse range of customers
The ability to adapt quickly and maintain discipline, thriving in a fast‑paced, high‑growth environment
Time management skills that allow you to handle multiple customer requests efficiently while maintaining a high level of service
A genuine "I can do this" attitude, driven by a hunger to learn, take on challenges, and succeed
Familiarity with or a willingness to learn digital signage technology, A/V systems, and tools like ticketing systems and CRMs
Career Growth Path At OptiSigns, we're committed to your long‑term career development. You'll have clear opportunities to advance into senior roles in customer success, product management, or inside sales as you develop your skills and contribute to our company's success. Our growth is your growth— as we expand, so will your career opportunities.
Company Culture This is an on‑site role in Houston, TX, where you'll be fully immersed in our customer‑obsessed, innovation‑driven culture. You'll also have the opportunity to travel for industry conferences and company off‑site events, building your network and staying up‑to‑date with industry trends. We believe in teamwork, delivering value, and always putting the customer first.
Benefits
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Paid time off
#J-18808-Ljbffr