Call Center Representative
Mississippi Department of Employment Security, Belden, Mississippi, United States, 38826
Job Description: ACCOUNT SERVICES REPRESENTATIVE
Responsibilities include but are not limited to answering telephone calls regarding customer account information, inquiries, problems, concerns, and general questions. Also responsible for transfers via phone, stop payment requests and statement requests.
Detail and service oriented
Professional
Friendly
Enter and maintenance accounts
Scan, index and file documents
Create, verify, send and receive wire transfers and ACH returnsGood organizational skills with the ability to multi-task efficiently
Ability to problem solve and handle a wide range of decision making
Familiar with Excel and Word
Job duties include but are not limited to answering switchboard; verify, enter, create and maintenance accounts (checking, savings, certificate of deposits, individual retirement accounts and debit cards); assist customers with account information and general questions (mobile and internet banking, bill pay, and debit cards); initiate stop payments, statement request and transfers via phone; sort, scan, index and file important documents; balance accounts; submit ACH files; process official checks and money orders; process reclamations and verification of deposit accounts; assist branch personnel.
Work Remotely
Job Type: Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule
8 hour shift
Monday to Friday
Education
High school or equivalent (Required)
Shift
8 hour shift
Weekly Day Range
Monday to Friday
#J-18808-Ljbffr
Detail and service oriented
Professional
Friendly
Enter and maintenance accounts
Scan, index and file documents
Create, verify, send and receive wire transfers and ACH returnsGood organizational skills with the ability to multi-task efficiently
Ability to problem solve and handle a wide range of decision making
Familiar with Excel and Word
Job duties include but are not limited to answering switchboard; verify, enter, create and maintenance accounts (checking, savings, certificate of deposits, individual retirement accounts and debit cards); assist customers with account information and general questions (mobile and internet banking, bill pay, and debit cards); initiate stop payments, statement request and transfers via phone; sort, scan, index and file important documents; balance accounts; submit ACH files; process official checks and money orders; process reclamations and verification of deposit accounts; assist branch personnel.
Work Remotely
Job Type: Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule
8 hour shift
Monday to Friday
Education
High school or equivalent (Required)
Shift
8 hour shift
Weekly Day Range
Monday to Friday
#J-18808-Ljbffr