Coordinator - Sales
Atlanta Convention & Visitors Bureau, Atlanta, Georgia, United States, 30383
Description
Exemption Status: Non-Exempt
Position Reports to: Citywide Sales Executive; National Sales Managers
The sales coordinator is responsible for supporting sales managers, coordinating sales activities, and maintaining relationships with clients and members in an effort to sell, service and market Atlanta & Georgia as a premier destination for group travel and meetings.
Responsibilities Sales & Services
Answer incoming sales calls and route to appropriate resource
Promote and redirect callers to online request for proposal system
Maintain phone lines for assigned managers as directed
Maintain appointment and/or travel schedule for assigned managers
Assist with maintaining programs, projects and expenses according to ACVB guidelines
Assist with lead catching duties
Qualify leads to include identification of group schedule, room night needs and convention center space
Send leads to hotels and convention center, execute appropriate follow-up
Assist with preparing bid presentations for destination/site selection committee
Assist with coordinating customer site inspections
Distribute definite booking and lost information to all parties involved in the lead process
Generate sales kits and bid books
Other Duties
Maintain a positive working relationship with ACVB members
Maintain current knowledge of member hotels (inventory), venues, restaurants, attractions, etc.
Attend ACVB, member, and hospitality related events as directed
Provide additional support to department projects and related ACVB programs as directed
Stay up to date with hospitality industry trends
Qualifications Knowledge & Skills
Excellent technology-based skillset to include knowledge of Microsoft Office software programs (Outlook, Excel, Word, Teams, etc.) and CRMs
General sales knowledge
General knowledge of Atlanta’s hospitality industry
Core Competencies
Job knowledge & accuracy
Strong team player
Detail-oriented and proactive
Excellent oral and written communication skills
Excellent interpersonal skills
Strong organizational and time management skills
Strong customer service and business etiquette skills
Education & Work Experience
High School diploma or equivalent required; college degree strongly preferred
Minimum 2 years of experience in an office support role, hospitality sales support experience preferred (internships included)
Additional Information
Work Hours: Monday – Friday (minimal early mornings, late evenings and weekend work)
Work Environment: Standard, temperature-controlled office environment with moderate office noise level
During offsite meetings, events and site visits, work environment changes depending on location: hotel, restaurant, convention facilities, airplane, and related travel and event venues
Work Location: This is a full-time on-site position located in the Atlanta office four days a week, and one remote working day a week
Physical Requirements: Note: the physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
Light lifting up to 10 lbs.
Position requires minimum amount of walking/standing during site visits, FAMs and related sales activity
Travel: 0-10%
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Position Reports to: Citywide Sales Executive; National Sales Managers
The sales coordinator is responsible for supporting sales managers, coordinating sales activities, and maintaining relationships with clients and members in an effort to sell, service and market Atlanta & Georgia as a premier destination for group travel and meetings.
Responsibilities Sales & Services
Answer incoming sales calls and route to appropriate resource
Promote and redirect callers to online request for proposal system
Maintain phone lines for assigned managers as directed
Maintain appointment and/or travel schedule for assigned managers
Assist with maintaining programs, projects and expenses according to ACVB guidelines
Assist with lead catching duties
Qualify leads to include identification of group schedule, room night needs and convention center space
Send leads to hotels and convention center, execute appropriate follow-up
Assist with preparing bid presentations for destination/site selection committee
Assist with coordinating customer site inspections
Distribute definite booking and lost information to all parties involved in the lead process
Generate sales kits and bid books
Other Duties
Maintain a positive working relationship with ACVB members
Maintain current knowledge of member hotels (inventory), venues, restaurants, attractions, etc.
Attend ACVB, member, and hospitality related events as directed
Provide additional support to department projects and related ACVB programs as directed
Stay up to date with hospitality industry trends
Qualifications Knowledge & Skills
Excellent technology-based skillset to include knowledge of Microsoft Office software programs (Outlook, Excel, Word, Teams, etc.) and CRMs
General sales knowledge
General knowledge of Atlanta’s hospitality industry
Core Competencies
Job knowledge & accuracy
Strong team player
Detail-oriented and proactive
Excellent oral and written communication skills
Excellent interpersonal skills
Strong organizational and time management skills
Strong customer service and business etiquette skills
Education & Work Experience
High School diploma or equivalent required; college degree strongly preferred
Minimum 2 years of experience in an office support role, hospitality sales support experience preferred (internships included)
Additional Information
Work Hours: Monday – Friday (minimal early mornings, late evenings and weekend work)
Work Environment: Standard, temperature-controlled office environment with moderate office noise level
During offsite meetings, events and site visits, work environment changes depending on location: hotel, restaurant, convention facilities, airplane, and related travel and event venues
Work Location: This is a full-time on-site position located in the Atlanta office four days a week, and one remote working day a week
Physical Requirements: Note: the physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
Light lifting up to 10 lbs.
Position requires minimum amount of walking/standing during site visits, FAMs and related sales activity
Travel: 0-10%
#J-18808-Ljbffr