Remote Strategic Account Tech Lead - Resident Support

A leading technology company is seeking a Resident Support Engineer in Ashburn, Virginia. This role involves managing customer support for a strategic account, resolving technical issues, and ensuring satisfaction. The ideal candidate possesses 8+ years of experience in technical service with a strong understanding of SaaS and telecommunications. Responsibilities include serving as the primary contact for customer support, diagnosing technical problems, and collaborating with internal teams. This position may require some travel and offers a competitive salary range. #J-18808-Ljbffr