Principal Accountability
The Client Relations Manager (CRM) supports the strategic and operational objectives of the Client Relations department by managing day-to-day relationships with hospital and transfusion service clients across the Carter BloodCare (CBC) region. This position is accountable for maintaining assigned client relationships, serving as a primary point of contact, and ensuring clear, effective communication (including identifying and escalating concerns as appropriate) to support client satisfaction, retention, and regulatory compliance.
The CRM is responsible for scheduling, completing, and documenting annual client site visits, including capturing client feedback and improvement opportunities. This position ensures departmental adherence to AABB standards and internal SOPs, including oversight of transfusion service onboarding, annual audits, competency documentation, Medical Director review, and required policy approvals. Additionally, the CRM supports new business opportunities, coordinates departmental services for client events, and manages assigned resources within a complex, highly regulated environment.
The CRM exemplifies and champions CBC Core Values and Code of Conduct, and adheres to CBC policies and applicable departmental Standard Operating Procedures (SOPs). To support ongoing development and organizational goals, the CRM is required to attend meetings and training sessions, as assigned. The CRM maintains active and current professional licensure and/or certifications, as required by role‑specific regulations and organizational requirements.
Periodic travel (approximately 30%) between assigned work areas to support other locations/projects in CBC service areas is required. A valid driver’s license and an acceptable driving record (as specified in the current Vehicle Safety Loss Control Guidelines) are required.
Exempt employees are expected to maintain availability beyond standard business hours when business needs arise. Regular full‑time attendance is required during normal working hours.
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The CRM is responsible for scheduling, completing, and documenting annual client site visits, including capturing client feedback and improvement opportunities. This position ensures departmental adherence to AABB standards and internal SOPs, including oversight of transfusion service onboarding, annual audits, competency documentation, Medical Director review, and required policy approvals. Additionally, the CRM supports new business opportunities, coordinates departmental services for client events, and manages assigned resources within a complex, highly regulated environment.
The CRM exemplifies and champions CBC Core Values and Code of Conduct, and adheres to CBC policies and applicable departmental Standard Operating Procedures (SOPs). To support ongoing development and organizational goals, the CRM is required to attend meetings and training sessions, as assigned. The CRM maintains active and current professional licensure and/or certifications, as required by role‑specific regulations and organizational requirements.
Periodic travel (approximately 30%) between assigned work areas to support other locations/projects in CBC service areas is required. A valid driver’s license and an acceptable driving record (as specified in the current Vehicle Safety Loss Control Guidelines) are required.
Exempt employees are expected to maintain availability beyond standard business hours when business needs arise. Regular full‑time attendance is required during normal working hours.
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