Job Description
The Technical Support Representative serves as a vital link between the sales team, customers, and the R&D department. This role provides technical expertise in NOV Tuboscope’s high performance internal plastic coatings, conducts coating investigations, gives industry and customer presentations, and delivers comprehensive technical reports. The incumbent ensures strong customer satisfaction and contributes to product and system improvements in corrosion control for the energy industry. Responsibilities
Collaborate with Research & Development on industry specific coating advancements, product recommendations, and system analyses. Deliver internal product training sessions and external presentations for customers and industry events. Conduct post-sale follow-ups to ensure customer satisfaction and maintain strong client relationships. Foster positive public relations with energy industry partners, including oil & gas, CCUS, geothermal energy and mining. Maintain consistent communication with regional sales representatives to support business goals. Build effective interpersonal relationships within the organization and with customers at all levels. Perform additional duties and responsibilities as assigned. Requirements
Education: Bachelor’s degree in a technical discipline (Chemistry, Biology, or Engineering) from an accredited institution. Experience: Minimum 1 year in the oil and gas industry preferred. Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. Strong communication and analytical abilities required. Travel: Up to 25% overnight travel (or higher if appropriate), including potential international assignments.
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The Technical Support Representative serves as a vital link between the sales team, customers, and the R&D department. This role provides technical expertise in NOV Tuboscope’s high performance internal plastic coatings, conducts coating investigations, gives industry and customer presentations, and delivers comprehensive technical reports. The incumbent ensures strong customer satisfaction and contributes to product and system improvements in corrosion control for the energy industry. Responsibilities
Collaborate with Research & Development on industry specific coating advancements, product recommendations, and system analyses. Deliver internal product training sessions and external presentations for customers and industry events. Conduct post-sale follow-ups to ensure customer satisfaction and maintain strong client relationships. Foster positive public relations with energy industry partners, including oil & gas, CCUS, geothermal energy and mining. Maintain consistent communication with regional sales representatives to support business goals. Build effective interpersonal relationships within the organization and with customers at all levels. Perform additional duties and responsibilities as assigned. Requirements
Education: Bachelor’s degree in a technical discipline (Chemistry, Biology, or Engineering) from an accredited institution. Experience: Minimum 1 year in the oil and gas industry preferred. Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. Strong communication and analytical abilities required. Travel: Up to 25% overnight travel (or higher if appropriate), including potential international assignments.
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