Bilingual Collection Agent / Consumer Resolution Specialist (Spanish/English) -

The Role We are seeking a high-performing, results-driven

Bilingual Collections Specialist

with native Spanish language skills to join our team. You'll work with financially distressed consumers in both Spanish and English, helping them identify real solutions to regain control of their financial situation.

This isn't traditional collections. Our AI agents handle the majority of consumer interactions. You'll handle escalated cases—the ones that require human expertise, emotional intelligence, or regulatory compliance.

Your bilingual ability is critical : you'll serve Spanish-speaking consumers who need human connection and navigate culturally sensitive financial conversations.

You’ll handle:

Spanish and English-speaking consumers who request to speak with a person

Cases requiring human involvement by law or regulation

Complex payment arrangements and dispute resolution

Sensitive negotiations requiring cultural understanding and empathy

Your impact:

Build and maintain strong, trust-based relationships with Spanish-speaking consumers

Resolve the most challenging collection cases in our groundbreaking system

Provide feedback that improves our industry-leading AI platform

Ensure compliance and deliver best-in-class consumer experiences

Work remotely with a collaborative, high-performing team

Key Responsibilities Collections & Relationship Management:

Contact consumers in Spanish and English to negotiate payment arrangements

Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship

Proactively identify opportunities to resolve accounts and drive positive outcomes

Navigate cultural sensitivities around money, family obligations, and financial stress

Dispute & Issue Resolution:

Quickly and effectively resolve disputes and complaints in both languages

Handle escalated collection cases requiring expert judgment

Document all interactions thoroughly for compliance and quality assurance

Follow up diligently to ensure payment commitments are met

Compliance & Regulatory Knowledge:

Maintain expert knowledge of FDCPA, TCPA, CFPB, and state-specific collection regulations

Ensure every interaction meets legal and compliance standards

Stay current on regulatory updates and AI-driven engagement strategies

Handle sensitive cases with precision—you're our compliance checkpoint

Team Collaboration & AI Improvement:

Provide feedback to improve AI agent performance with Spanish-speaking consumers

Share insights on cultural nuances that impact collection effectiveness

Contribute to strategies that enhance outcomes for bilingual consumers

Act as a role model for professionalism, integrity, and commitment to excellence

What It Takes to Succeed MUST HAVE:

✅

Native or fluent Spanish speaker

with professional-level English proficiency

✅

5+ years proven collections experience

in accounts receivable, debt collection, or consumer finance

✅

Clean compliance record

- no regulatory violations or disciplinary actions

✅

Track record of meeting or exceeding collection goals

and performance metrics

✅ Deep knowledge of

FDCPA, TCPA, and CFPB regulations

✅ Exceptional

negotiation and problem-solving skills

in both Spanish and English

✅ Ability to handle

difficult conversations with empathy and persistence

✅

Cultural competency

working with diverse Latino communities (Mexican, Puerto Rican, Central American, etc.)

✅ Proficiency with

CRM systems, dialers, and omni-channel platforms

✅

Self-motivated and accountable

for remote work environment

✅ Secure home office with

reliable internet and private workspace

What We're Looking For:

Someone who genuinely wants to help consumers resolve their debts

High emotional intelligence to balance empathy with results

Confidence navigating objections and difficult financial conversations

Adaptability to work with AI technology and provide improvement feedback

Professional maturity and integrity in all consumer interactions

Drive to continuously improve performance and outcomes

What We Offer Compensation:

Competitive salary (based on experience and location)

Performance bonuses

tied to collection results

Full benefits package (health, dental, vision, 401k)

Work Setup:

Fully remote position

Equipment and technology provided

Flexible schedule within business hours

Professional development and compliance training

Growth & Impact:

Ground floor opportunity at the

only fully licensed AI-first collection agency

Work with technology that's

already outperforming traditional agencies

Be part of revolutionizing debt collection

Clear advancement opportunities as we scale

Make a real difference in consumers' financial lives

Who This Is For This role is perfect for you if:

You have a

proven track record in collections

and want to level up

You're

proud of your Spanish language skills

and want them valued and compensated

You want to work with

cutting-edge AI technology

instead of outdated methods

You're comfortable working

independently and remotely

You balance

empathy with results

- you genuinely help people while meeting goals

You want to be part of something

innovative in financial services

This role is NOT for you if:

You don't have significant collections experience (we need proven performers)

You're not truly bilingual in Spanish and English

You have compliance issues or regulatory violations in your background

You need constant supervision or prefer office environments

You're skeptical about AI or prefer traditional collection methods

You're just looking for any remote job (this requires collections expertise)

Ready to Apply? If you're an experienced collections professional with native Spanish skills ready to work at the forefront of AI-powered financial services, we want to hear from you.

Kompato AI is an equal opportunity employer. This role demands resilience, adaptability, and a commitment to excellence in collections.

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