The
Replacement Sales Manager
is responsible for leading, developing and managing a high-performing team of Replacement Sales Consultants (RSCs) whose primary objective is to grow market share and to achieve sales and customer satisfaction goals. This individual will coach, support, and hold the team accountable for executing Pella’s proven sales process and delivering the Pella Promise: a completely satisfying, turn-key experience for homeowners purchasing replacement windows and doors. This leadership role involves coaching consultative selling techniques, driving consistent execution of Pella’s sales process, ensuring customer satisfaction, and supporting overall profitability goals. The Replacement Sales Manager spends more than
50% of their time in the field —conducting ride-alongs, observing customer interactions, and coaching performance—while actively reinforcing selling behaviors, product knowledge, and customer-first thinking. The Replacement Sales Manager plays a critical role in fostering a culture of performance, continuous improvement, and exceptional customer experience. This leader is expected to be data-driven, people-focused, and hands-on in the field to ensure team success. Key Responsibilities:
Sales Leadership & Coaching
Lead, coach, and develop a team of Replacement Sales Consultants to consistently achieve individual and team sales goals. Conduct regular field ride-alongs to observe, coach, and reinforce the structured Pella Replacement Sales Process. Train and motivate the team to build value, overcome objections, and consistently strive for a first-time close. Ensure accurate quoting, order entry, and CRM documentation through consistent coaching and performance management. Promote accountability and continuous development through regular 1:1 meetings, goal tracking, and feedback. Talent Development & Team Building
Recruit, hire, and onboard high-performing sales talent in collaboration with HR. Foster a positive, team-oriented sales culture that values professional growth, collaboration, and excellence. Support career pathing and growth within the Replacement Sales team. Customer Experience & Profitability
Champion a customer-first mindset with every homeowner interaction; drive toward 100% “Very Satisfied” survey results. Address escalated customer concerns promptly and collaboratively with team members and internal departments. Minimize error rates, protect contribution margin, and manage discounting and rebates in alignment with profitability goals. Leverage data to ensure a healthy lead pipeline, balanced workload, and profitable opportunity flow. Cross-Functional Collaboration
Partner with marketing and lead generation teams to maximize campaign ROI and conversion. Collaborate with the Installation and Operations teams to ensure smooth handoffs and successful installations. Work with the Finance team to resolve billing, payments, and rebate issues as needed. Participate in home shows, showroom events, and community engagement to promote brand visibility and generate leads. Assist in forecasting and contribute to local sales strategy and goal planning.
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Replacement Sales Manager
is responsible for leading, developing and managing a high-performing team of Replacement Sales Consultants (RSCs) whose primary objective is to grow market share and to achieve sales and customer satisfaction goals. This individual will coach, support, and hold the team accountable for executing Pella’s proven sales process and delivering the Pella Promise: a completely satisfying, turn-key experience for homeowners purchasing replacement windows and doors. This leadership role involves coaching consultative selling techniques, driving consistent execution of Pella’s sales process, ensuring customer satisfaction, and supporting overall profitability goals. The Replacement Sales Manager spends more than
50% of their time in the field —conducting ride-alongs, observing customer interactions, and coaching performance—while actively reinforcing selling behaviors, product knowledge, and customer-first thinking. The Replacement Sales Manager plays a critical role in fostering a culture of performance, continuous improvement, and exceptional customer experience. This leader is expected to be data-driven, people-focused, and hands-on in the field to ensure team success. Key Responsibilities:
Sales Leadership & Coaching
Lead, coach, and develop a team of Replacement Sales Consultants to consistently achieve individual and team sales goals. Conduct regular field ride-alongs to observe, coach, and reinforce the structured Pella Replacement Sales Process. Train and motivate the team to build value, overcome objections, and consistently strive for a first-time close. Ensure accurate quoting, order entry, and CRM documentation through consistent coaching and performance management. Promote accountability and continuous development through regular 1:1 meetings, goal tracking, and feedback. Talent Development & Team Building
Recruit, hire, and onboard high-performing sales talent in collaboration with HR. Foster a positive, team-oriented sales culture that values professional growth, collaboration, and excellence. Support career pathing and growth within the Replacement Sales team. Customer Experience & Profitability
Champion a customer-first mindset with every homeowner interaction; drive toward 100% “Very Satisfied” survey results. Address escalated customer concerns promptly and collaboratively with team members and internal departments. Minimize error rates, protect contribution margin, and manage discounting and rebates in alignment with profitability goals. Leverage data to ensure a healthy lead pipeline, balanced workload, and profitable opportunity flow. Cross-Functional Collaboration
Partner with marketing and lead generation teams to maximize campaign ROI and conversion. Collaborate with the Installation and Operations teams to ensure smooth handoffs and successful installations. Work with the Finance team to resolve billing, payments, and rebate issues as needed. Participate in home shows, showroom events, and community engagement to promote brand visibility and generate leads. Assist in forecasting and contribute to local sales strategy and goal planning.
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