About The Role
We’re looking for a motivated and highly skilled Account Manager with a strong background in customer retention and growth and a passion for delivering outstanding client experiences. In this role, you’ll own a portfolio of existing customers and be accountable for retention, expansion, and overall customer outcomes. This individual contributor role blends building trusted relationships, running structured Executive conversations, and partnering cross‑functionally to deliver measurable business value through CloudScale365 solutions.
If you thrive in a fast‑moving MSP environment, enjoy influencing stakeholders, and take pride in owning results end‑to‑end, we’d love to meet you.
Key Responsibilities
Customer Strategy and Executive Engagement
Serve as the primary point of contact and trusted advisor for assigned customers
Lead recurring customer meetings such as Technology Alignment Reviews and Executive Business Reviews (QBRs)
Develop account plans and technology roadmaps that align CloudScale365 solutions to customer objectives
Proactively assess customer health, clarify requirements, and advocate internally to resolve issues and prevent escalations
Revenue Growth and Consultative Selling
Own a revenue number and consistently achieve targets for retention, expansion, and profitability
Run scoping calls and discovery; translate customer needs into clear outcomes and solution recommendations
Partner with technical subject matter experts to design right‑fit solutions and proposals; present, negotiate, and close
Maintain disciplined pipeline management with accurate close dates, probabilities, and revenue estimates
Cross‑Functional Collaboration
Coordinate with service delivery, engineering, support, and operations to ensure on‑time, high‑quality outcomes
Communicate clearly across teams to remove blockers and keep customers informed throughout projects and lifecycle changes
Support internal feedback loops by sharing market insights and customer themes to improve offerings and processes
Continuous Improvement
Stay current on CloudScale365 services and industry trends, particularly Microsoft technologies and security best practices
Participate in training and enablement to continuously sharpen consultative selling and account leadership skills
Minimum Qualifications
3 to 5 plus years of account management, customer success, business development, or technology sales experience (MSP experience strongly preferred)
Track record of meeting or exceeding revenue goals and retaining and growing a book of business
Executive presence and experience engaging C‑level stakeholders; excellent written and verbal communication
Comfort with IT concepts and the ability to translate technical topics, especially Microsoft technologies, into business value
Strong organizational skills, able to manage multiple accounts, priorities, and deadlines with minimal oversight
Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint) and CRM hygiene best practices
Willingness to travel occasionally for in‑person customer meetings (as required)
Bachelor’s degree preferred; equivalent experience welcomed
Ideal Candidate
Relationship builder — creates trust with executive stakeholders and delivers a strong customer experience.
Account leader — owns outcomes end‑to‑end across retention, growth, and customer satisfaction.
Consultative communicator — runs structured Executive conversations and turns needs into clear plans.
Technically fluent — comfortable discussing MSP services and Microsoft technologies in business terms.
Operationally disciplined — maintains strong CRM hygiene, accurate forecasting, and clear account plans.
Cross‑functional partner — collaborates smoothly across service delivery, engineering, support, and operations.
Proactive problem solver — anticipates risk, advocates for customers, and removes blockers early.
Why CloudScale365?
A collaborative, inclusive, and growth‑oriented culture where your voice and ideas matter.
Clear development path with coaching, enablement, and professional learning opportunities.
Competitive compensation and benefits including medical, dental, vision, PTO, paid holidays, and more.
Flexibility and a strong focus on wellbeing and work/life balance.
A team‑first operating model with deep technical resources to support customer outcomes.
Benefits
Health, Dental, and Vision Insurance
Paid Time Off
Diversity and Equal Opportunity At CloudScale365, we celebrate what makes us unique, our people. We are committed to fostering a diverse and inclusive work environment and providing equal employment opportunities to all applicants and employees.
CloudScale365 is an Equal Opportunity Employer.
#J-18808-Ljbffr
If you thrive in a fast‑moving MSP environment, enjoy influencing stakeholders, and take pride in owning results end‑to‑end, we’d love to meet you.
Key Responsibilities
Customer Strategy and Executive Engagement
Serve as the primary point of contact and trusted advisor for assigned customers
Lead recurring customer meetings such as Technology Alignment Reviews and Executive Business Reviews (QBRs)
Develop account plans and technology roadmaps that align CloudScale365 solutions to customer objectives
Proactively assess customer health, clarify requirements, and advocate internally to resolve issues and prevent escalations
Revenue Growth and Consultative Selling
Own a revenue number and consistently achieve targets for retention, expansion, and profitability
Run scoping calls and discovery; translate customer needs into clear outcomes and solution recommendations
Partner with technical subject matter experts to design right‑fit solutions and proposals; present, negotiate, and close
Maintain disciplined pipeline management with accurate close dates, probabilities, and revenue estimates
Cross‑Functional Collaboration
Coordinate with service delivery, engineering, support, and operations to ensure on‑time, high‑quality outcomes
Communicate clearly across teams to remove blockers and keep customers informed throughout projects and lifecycle changes
Support internal feedback loops by sharing market insights and customer themes to improve offerings and processes
Continuous Improvement
Stay current on CloudScale365 services and industry trends, particularly Microsoft technologies and security best practices
Participate in training and enablement to continuously sharpen consultative selling and account leadership skills
Minimum Qualifications
3 to 5 plus years of account management, customer success, business development, or technology sales experience (MSP experience strongly preferred)
Track record of meeting or exceeding revenue goals and retaining and growing a book of business
Executive presence and experience engaging C‑level stakeholders; excellent written and verbal communication
Comfort with IT concepts and the ability to translate technical topics, especially Microsoft technologies, into business value
Strong organizational skills, able to manage multiple accounts, priorities, and deadlines with minimal oversight
Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint) and CRM hygiene best practices
Willingness to travel occasionally for in‑person customer meetings (as required)
Bachelor’s degree preferred; equivalent experience welcomed
Ideal Candidate
Relationship builder — creates trust with executive stakeholders and delivers a strong customer experience.
Account leader — owns outcomes end‑to‑end across retention, growth, and customer satisfaction.
Consultative communicator — runs structured Executive conversations and turns needs into clear plans.
Technically fluent — comfortable discussing MSP services and Microsoft technologies in business terms.
Operationally disciplined — maintains strong CRM hygiene, accurate forecasting, and clear account plans.
Cross‑functional partner — collaborates smoothly across service delivery, engineering, support, and operations.
Proactive problem solver — anticipates risk, advocates for customers, and removes blockers early.
Why CloudScale365?
A collaborative, inclusive, and growth‑oriented culture where your voice and ideas matter.
Clear development path with coaching, enablement, and professional learning opportunities.
Competitive compensation and benefits including medical, dental, vision, PTO, paid holidays, and more.
Flexibility and a strong focus on wellbeing and work/life balance.
A team‑first operating model with deep technical resources to support customer outcomes.
Benefits
Health, Dental, and Vision Insurance
Paid Time Off
Diversity and Equal Opportunity At CloudScale365, we celebrate what makes us unique, our people. We are committed to fostering a diverse and inclusive work environment and providing equal employment opportunities to all applicants and employees.
CloudScale365 is an Equal Opportunity Employer.
#J-18808-Ljbffr