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Call Center Representative

Napolis, Parkersburg, West Virginia, us, 26106

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Pay rate: Starts $10.00 an hour, two weeks pay increase $11.00 an hour, two more weeks pay increase $12.00 an hour; if performing exceptional serviceexperiencefor the customer and all duties required for the job.

Status: Part time at first then potential to move to full time.

Hours: Evenings working hours between: 4:00 pm - 11:00 pm

Job Summary: This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service, and provides an exceptional service experience for the customer. The position assists the customer with specific food and beverage options and supports them in selections and purchases. The position is responsible for providing the customer with pricing totals for their order.

Responsibilities, Duties & Accountabilities: The core, critical and essential work duties, functions and responsibilities of the position are as follows:

Interfaces with customers by telephone or electronically to receive and process food and beverage orders

Performs customer service functions and maintains an accurate accounting and record of all customer transactions

Identifies sales opportunities, through customer interaction and engagement

Supports the customer experience and increases sales through product knowledge and suggestions to the customer

Offers alternative product ideas or suggestions for customers

Responsible for handling complaints from customers, tactfully and professionally addressing and resolving their concerns and complaints, and bringing them to management’s attention

Effectively maintains a professional work environment and work relationships with coworkers, exercising tact and professionalism in all matters

Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company’s long-standing relationship with the community

Complies with all company policies, standards and protocols, Standard Operating Procedures (SOP’s), Departmental Checklists and other required rules and practices

Follows safety and security practices and protocols; and ensures these processes are timely, sufficiently and consistently followed; successfully completes and complies with all daily and other routine Departmental Checklists (Ex: Opening Checklist, Closing Checklist, Cleaning Checklist, etc.) and Standard Operating Procedures (SOP’s), adhering to these with the utmost attention to details related to cleanliness and safety

Complies with all training (in-person, video, classes, etc.) and successfully participates in and completes/passes all required trainings; follows all Departmental Checklists and Standard Operating Procedures (SOP’s)

Performs other duties as assigned

Position Requirements and Qualifications:

High School Diploma or Equivalence

Must be at least 18 years of age

Demonstrated knowledge and ability to perform basic accounting skills, computer and calculator keyboarding skills

Ability to perform multiple duties at once

Ability to work well individually and within a team-setting

Above-average communication skills and problem-solving skills

Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters

Demonstrated professional demeanor and satisfactory ability to maintain confidentiality and use good judgment, demonstrated conscientious and dependable

Ability to adhere to regular and routine attendance and to work evenings and/or week-ends and holidays

Ability to maintain a satisfactory and required attendance, punctuality and ability to work flexible schedules

10 AM - 12 AM Fri - Sat 10:30 AM - 11 PM Sun

Free delivery to all hospitals, doctors offices and schools within city limits with a 10 dollar order minimum.

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