Customer Service Representative (CSR)
Jake's Heating, Air, & Plumbing, Knightstown, Indiana, United States, 46148
Jake’s Heating, Air & Plumbing
is looking for a Call Center Rep who thrives in the middle of the action. If you know how to stay cool under pressure, juggle calls like a pro, and keep things running smooth for both customers and techs, you’ll fit right in.
We’re a family owned HVAC and plumbing company that’s been proudly serving our community since 2006. We take pride in providing top quality plumbing services and home comfort solutions our customers can count on.
Your New Role As a Call Center Rep, you’ll be the heartbeat of our office, fielding inbound calls, scheduling jobs, keeping customers happy, and making sure every tech hits the ground running.
What You’ll Do
Handle a high volume of inbound calls with confidence and professionalism
Convert calls into booked service appointments that drive revenue
Partner with techs and the office team to keep scheduling tight and error free
Follow up with customers to confirm satisfaction and uncover additional needs
Resolve issues calmly and effectively in real time
Keep accurate notes and data in the CRM (attention to detail is key)
Stay up to date on promotions, services, and company procedures
What You’ll Need
Previous experience in a call center or customer service role
Strong communication skills and a customer first mindset
Ability to multitask, stay organized, and work under pressure
Tech savvy with Microsoft Office and CRM systems
Dependable, punctual, and detail oriented
Must pass a background check and drug screening
Availability to work first or second shift
Bonus Points If You Have
Experience in HVAC, plumbing, or residential service operations
Familiarity with ServiceTitan
Why You’ll Love Working Here
Family owned and operated since 2006
Leadership that listens and values your input
Positive, no drama work environment
Real opportunity to grow your career
#J-18808-Ljbffr
is looking for a Call Center Rep who thrives in the middle of the action. If you know how to stay cool under pressure, juggle calls like a pro, and keep things running smooth for both customers and techs, you’ll fit right in.
We’re a family owned HVAC and plumbing company that’s been proudly serving our community since 2006. We take pride in providing top quality plumbing services and home comfort solutions our customers can count on.
Your New Role As a Call Center Rep, you’ll be the heartbeat of our office, fielding inbound calls, scheduling jobs, keeping customers happy, and making sure every tech hits the ground running.
What You’ll Do
Handle a high volume of inbound calls with confidence and professionalism
Convert calls into booked service appointments that drive revenue
Partner with techs and the office team to keep scheduling tight and error free
Follow up with customers to confirm satisfaction and uncover additional needs
Resolve issues calmly and effectively in real time
Keep accurate notes and data in the CRM (attention to detail is key)
Stay up to date on promotions, services, and company procedures
What You’ll Need
Previous experience in a call center or customer service role
Strong communication skills and a customer first mindset
Ability to multitask, stay organized, and work under pressure
Tech savvy with Microsoft Office and CRM systems
Dependable, punctual, and detail oriented
Must pass a background check and drug screening
Availability to work first or second shift
Bonus Points If You Have
Experience in HVAC, plumbing, or residential service operations
Familiarity with ServiceTitan
Why You’ll Love Working Here
Family owned and operated since 2006
Leadership that listens and values your input
Positive, no drama work environment
Real opportunity to grow your career
#J-18808-Ljbffr