Employee Benefits Client Manager
Highstreet Insurance & Financial Services, Great Plains, Grand Island, Nebraska, United States, 68803
Highstreet Insurance & Financial Services, Great Plains is hiring for an Employee Benefits Client Manager!
The Employee Benefits Client Manager will act as the primary liaison between Highstreet and our clients. The focus of this role is to maintain and strengthen the relationships between the company and its clients by providing specialized in‑depth knowledge of our products and services to best solve the clients’ needs.
Who we are
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work‑life balance, and we pride ourselves on being community focused and family friendly. We recognize the importance of our employees’ health and wellness. We are committed to providing a high‑quality, competitive employee benefit program designed to address our employees’ benefit needs, and we regularly review and modify our package to ensure we offer the benefits most valuable to employees and their families. Responsibilities
Provide advanced support to clients, offering specialized knowledge of company insurance products and services to effectively meet client needs, address complex inquiries, and help drive the agency’s success. Maximize retention by delivering exceptional client experience, fostering strong relationships, and consistently exceeding expectations. Independently manage designated accounts through client consultations, preparing renewals, and providing coverage recommendations to ensure optimal coverage. Resolve all customer complaints promptly. Actively solicit new business prospects by seeking referrals from existing clients and following up using appropriate databases and automation systems to drive the agency’s growth. Maintain comprehensive records of all transactions related to policies, such as premium payments, claims settlements, customer complaints, and any amendments. Contribute to the overall success of the team by supporting the branch’s operational flow and SOPs, including arranging issuance of new policies and cancellation of old ones to ensure seamless transitions for clients. Collaborate by offering feedback on product enhancements, process improvements, and service recommendations to continuously improve the client experience. May assist in training and mentoring Client Specialists and serve as a project lead to improve team efficiency and development. Engage in educational opportunities and continue to maintain and grow in‑depth knowledge of company insurance products and services to effectively address client needs. Manage and mentor Employee Benefits Client Specialists. Qualifications
Prior group employee benefits account management experience required. Bachelor’s degree preferred. Life and Health license required. Benefits
Employer‑paid short‑ and long‑term disability. PTO. Paid holidays. 401(k) with employer match. Employer‑paid life & AD&D. Voluntary health, vision, dental and many other benefits. About Highstreet Insurance & Financial Services, Great Plains
Located in Grand Island, Nebraska, Highstreet Insurance & Financial Services, Great Plains is a leading full‑service insurance agency providing property and casualty, life and health, employee benefits, and crop products and services. From offices located throughout Nebraska, Highstreet’s vast network of specialists provides peace of mind on what matters most and helps our customers protect their legacies.
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We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work‑life balance, and we pride ourselves on being community focused and family friendly. We recognize the importance of our employees’ health and wellness. We are committed to providing a high‑quality, competitive employee benefit program designed to address our employees’ benefit needs, and we regularly review and modify our package to ensure we offer the benefits most valuable to employees and their families. Responsibilities
Provide advanced support to clients, offering specialized knowledge of company insurance products and services to effectively meet client needs, address complex inquiries, and help drive the agency’s success. Maximize retention by delivering exceptional client experience, fostering strong relationships, and consistently exceeding expectations. Independently manage designated accounts through client consultations, preparing renewals, and providing coverage recommendations to ensure optimal coverage. Resolve all customer complaints promptly. Actively solicit new business prospects by seeking referrals from existing clients and following up using appropriate databases and automation systems to drive the agency’s growth. Maintain comprehensive records of all transactions related to policies, such as premium payments, claims settlements, customer complaints, and any amendments. Contribute to the overall success of the team by supporting the branch’s operational flow and SOPs, including arranging issuance of new policies and cancellation of old ones to ensure seamless transitions for clients. Collaborate by offering feedback on product enhancements, process improvements, and service recommendations to continuously improve the client experience. May assist in training and mentoring Client Specialists and serve as a project lead to improve team efficiency and development. Engage in educational opportunities and continue to maintain and grow in‑depth knowledge of company insurance products and services to effectively address client needs. Manage and mentor Employee Benefits Client Specialists. Qualifications
Prior group employee benefits account management experience required. Bachelor’s degree preferred. Life and Health license required. Benefits
Employer‑paid short‑ and long‑term disability. PTO. Paid holidays. 401(k) with employer match. Employer‑paid life & AD&D. Voluntary health, vision, dental and many other benefits. About Highstreet Insurance & Financial Services, Great Plains
Located in Grand Island, Nebraska, Highstreet Insurance & Financial Services, Great Plains is a leading full‑service insurance agency providing property and casualty, life and health, employee benefits, and crop products and services. From offices located throughout Nebraska, Highstreet’s vast network of specialists provides peace of mind on what matters most and helps our customers protect their legacies.
#J-18808-Ljbffr