Job Description
Summary
The eSales Agent is responsible for engaging with potential customers who inquire via phone, chat, or online platforms regarding new or pre-owned vehicles. The primary focus of this role is to convert inbound interest into qualified showroom appointments by delivering timely, accurate, and professional responses.
This position plays a key role in creating a strong first impression for the dealership. The eSales Agent is expected to provide a premium customer experience while using CRM and lead management tools to track and follow up with leads. Ongoing training in product knowledge, objection handling, and customer communication is provided.
Duties and Responsibilities
Respond promptly to inbound calls, chats, and internet inquiries
Deliver accurate pricing, payment, and product information
Schedule sales appointments and support lead conversion goals
Manage follow-up communication through CRM tools
Adhere to structured outreach cadence and response timelines
Maintain up-to-date knowledge of inventory, finance programs, and incentives
Meet or exceed performance goals tied to appointments and sales outcomes
Qualifications
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Exceptional communication skills, both written and verbal
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license
Preferred Qualifications:
Previous sales BDC experience
Bi-lingual
Additional Information Compensation (Hourly plus commission)
$19.00 + / hour + Commission
Performance-based earnings range: $39,000 - $55,000+ / year. Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule
FULL TIME
Sundays Always Off
Saturday Availability required
Perks & Benefits
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
#J-18808-Ljbffr
This position plays a key role in creating a strong first impression for the dealership. The eSales Agent is expected to provide a premium customer experience while using CRM and lead management tools to track and follow up with leads. Ongoing training in product knowledge, objection handling, and customer communication is provided.
Duties and Responsibilities
Respond promptly to inbound calls, chats, and internet inquiries
Deliver accurate pricing, payment, and product information
Schedule sales appointments and support lead conversion goals
Manage follow-up communication through CRM tools
Adhere to structured outreach cadence and response timelines
Maintain up-to-date knowledge of inventory, finance programs, and incentives
Meet or exceed performance goals tied to appointments and sales outcomes
Qualifications
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Exceptional communication skills, both written and verbal
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license
Preferred Qualifications:
Previous sales BDC experience
Bi-lingual
Additional Information Compensation (Hourly plus commission)
$19.00 + / hour + Commission
Performance-based earnings range: $39,000 - $55,000+ / year. Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule
FULL TIME
Sundays Always Off
Saturday Availability required
Perks & Benefits
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
#J-18808-Ljbffr